Wendy Hinton
Hudson,FL
Summary
Dependable Retail General Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Overview
26
26
years of professional experience
Work History
General Manager
HVHC (Visionworks)
Port Richey, FL
02.2002 - Current
Successfully manage a retail optical store with sales volume in excess of 2.4 million. Instill a positive, service-minded attitude and a feeling of pride in a job well done by demonstrating a personal enthusiasm and team spirit. Developed a good working relationship with leasing optometrist to offer exceptional professional service to our customers. Maintained expenses below budget through accurate planning, purchasing and cost effective operating procedures. Hire and train professsional associates to ensure 100% customer satisfaction and repeat business.
Owner/Operator
Wendy's Cleaning Service
Pinellas Park, Fl
05.2000 - 12.2001
Handled all aspects of owning and operating cleaning business. Scheduled efficiently to service clients on a weekly basis.
Customer Service Manageer
ICare Industries
Pinellas Park, Fl
07.1999 - 05.2000
Supervised optical lab Customer Service Department servicing over 500 accounts. Investigated and resolved quality and service complaints. Developed sales marketing tools to increase our customer base. Trained employees on proper phone procedures and ordering skills to ensure efficiency and accuracy.
Education
Opticianry License - Optician
Richmond Technical School
1990
Skills
- Effective leader
- Quick learner
- Highly detail-oriented
- Staff training/development
- Effective problem solver
- Customer service-oriented
Accomplishments
General Manager of the Year 2006
Lab of the Year 2007
Timeline
General Manager
HVHC (Visionworks)
02.2002 - Current
Owner/Operator
Wendy's Cleaning Service
05.2000 - 12.2001
Customer Service Manageer
ICare Industries
07.1999 - 05.2000
Opticianry License - Optician
Richmond Technical School
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