Wendy Wagenbach-Hughes
Real Estate and Hospitality Management
Bristol,RI
Summary
Professional with extensive leadership experience in both real estate and hospitality
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Business Growth and Development
ERA Key Realty
10.2023 - Current
- Assisted in recruiting, hiring and training of team members.
Sales Manager
Berkshire Hathaway Home Services - Commonwealth
04.2022 - 09.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved agent issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Managing Broker
Coldwell Banker Realty - New England
03.2015 - 03.2022
- Managed 1-3 branch offices, with up to 100 affiliates driving recruitment and operational growth, coaching, retention and training.
Director of Education
Coldwell Banker Realty - New England
04.2012 - 02.2015
- Oversaw development and implementation of quality educational programs for over 4,000 agents and 80+ offices.
Managing Broker
Coldwell Banker Realty - New England
01.2009 - 03.2012
- Overall operations, recruiting, retention, training and coaching
Regional Trainer
Coldwell Banker Realty - New England
01.2006 - 06.2009
- Optimized training curriculum with team exercises, group discussions and lectures. Developed and delivered sales and continuing education.
Education
Studied - Business Administration And Management
University of Massachusetts - Boston
Boston, MAAssociate of Arts - Communications
Dean College
Franklin, MA04.1987
Skills
- Excellent communication skills
- Coaching and training
- Effective leadership
- Excellent Customer Service
- Creating a positive culture
- Recruiting and Retention
Affiliations
Greater Providence Board of Realtors (Director 2010-2012)
Rhode Island Association of Realtors
National Association of Realtors
Licensed Broker in Rhode Island & Massachusetts
Certification
- ABR - Accredited Buyer's Representative\
- Senior Real Estate Specialist
- e-Pro
- At Home with Diversity
- Certified Home Marketing Specialist
Timeline
Director of Business Growth and Development
ERA Key Realty
10.2023 - Current
Sales Manager
Berkshire Hathaway Home Services - Commonwealth
04.2022 - 09.2023
Managing Broker
Coldwell Banker Realty - New England
03.2015 - 03.2022
Director of Education
Coldwell Banker Realty - New England
04.2012 - 02.2015
Managing Broker
Coldwell Banker Realty - New England
01.2009 - 03.2012
Regional Trainer
Coldwell Banker Realty - New England
01.2006 - 06.2009
Studied - Business Administration And Management
University of Massachusetts - Boston
Associate of Arts - Communications
Dean College
- ABR - Accredited Buyer's Representative\
- Senior Real Estate Specialist
- e-Pro
- At Home with Diversity
- Certified Home Marketing Specialist
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