Wendy Huiza
Los Angeles
Summary
Dynamic professional with a proven track record in office management and sales, excelling in customer service and organizational skills. At Mercedes Auto Body, enhanced operational efficiency and confidentiality, while at State Farm, boosted client relations and sales achievements. Expert in office administration and conflict management, consistently exceeding targets through strategic planning and team leadership.
Overview
22
22
years of professional experience
Work History
Office Manager
Mercedes Auto Body
Los Angeles, CA
05.2024 - 12.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Sales Associate
State Farm
Torrance, CA
06.2021 - 04.2024
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Generated quotes and proposals for clients to match individual needs.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Improved client understanding of complex insurance products with clear, concise explanations.
- Generated leads through cold-calling, networking and other outreach methods.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Associate
State Farm
Lomita, CA
06.2016 - 06.2021
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Generated quotes and proposals for clients to match individual needs.
- Effectively managed multiple accounts simultaneously, prioritizing tasks based on urgency and importance.
Sales Manager
Lady Foot Locker
Culver City, CA
01.2005 - 06.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Sales Associate
Lady Foot Locker
Culver City, CA
03.2003 - 01.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma - General Studies
Pacific Palisades Charter High
Pacific Palisades, CA06.2003
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling and calendar management
- Conflict management
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Mercedes Auto Body
05.2024 - 12.2024
Sales Associate
State Farm
06.2021 - 04.2024
Sales Associate
State Farm
06.2016 - 06.2021
Sales Manager
Lady Foot Locker
01.2005 - 06.2016
Sales Associate
Lady Foot Locker
03.2003 - 01.2005
High School Diploma - General Studies
Pacific Palisades Charter High
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