Wendy Hutchinson
St. John’s,FL
Summary
Dynamic Operations Manager with a proven track record at Momentum Transportation USA Inc., excelling in team leadership and problem-solving. Enhanced efficiency through strategic process improvements, achieving higher employee retention and customer satisfaction. Skilled in operations management and decision-making, fostering a culture of accountability and professional growth.
Overview
16
16
years of professional experience
Work History
Operations Manager
Momentum Transportation USA Inc.
Jacksonville, Fl
05.2010 - Current
- Streamlined daily operations to enhance efficiency and reduce turnaround times.
- Implemented process improvements that increased team productivity and reduced errors.
- Developed training materials for new staff, ensuring consistent adherence to operational protocols.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating rates with carriers and customers.
Education
High School Diploma -
Terry Parker Highschool
Jacksonville, FlSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
Accomplishments
Voted Employee of the Year for 2013
Nominated / Won Employee of the quarter several times
Timeline
Operations Manager
Momentum Transportation USA Inc.
05.2010 - Current
High School Diploma -
Terry Parker Highschool