Wendy Jacobs
LUMBERTON,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Service Advisor
Lumberton Chevrolet
Lumberton, NC
11.2014 - Current
- Assist with scheduling appointments for service work to be performed on vehicles.
- Greet customers and address their needs in a professional manner.
- Maintain records of customer interactions and transactions.
- Promptly respond to customer inquiries via phone, email or in person
- Manage incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Service Advisor
Peterson Toyota Chrysler Jeep Dodge
Lumberton, NC
04.2011 - 11.2024
- Greeted customers and addressed their needs in a professional manner.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
Office Manager
Carolina Play Structures
Lumberton, NC
03.2006 - 06.2011
- Provided administrative support to management team
- Supervised staff members, organized schedules and delegated tasks.
- Proficiency in MS Word, Power Point, Excel, and Outlook
- Proficiently utilize internet, including Web-based applications and internet searches
- Proficient use of various specialized equipment, including, but not limited to telephone, voicemail, teleconference hook-up, computer scanners, and presentation machinery
- Work with regulatory correspondence and technical documentation
Education
High School Diploma -
Lumberton Sr. High
Lumberton, NC06-1992
Skills
- Data Entry
- Repairs Scheduling
- Documentation And Reporting
- Computer Skills
- Customer Service
- Cost Estimation
- Listening Skills
- Records Maintenance
- Multitasking and Organization
Timeline
Service Advisor
Lumberton Chevrolet
11.2014 - Current
Service Advisor
Peterson Toyota Chrysler Jeep Dodge
04.2011 - 11.2024
Office Manager
Carolina Play Structures
03.2006 - 06.2011
High School Diploma -
Lumberton Sr. High
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