Wendy Jeter
SUISUN CITY,CA
Summary
Professional with strong background in managing operations and leading teams to success. Demonstrates expertise in strategic planning, team leadership, and operational efficiency. Known for fostering collaborative environment and adapting to dynamic needs. Skilled in resource management, conflict resolution, and delivering measurable results.
Overview
30
30
years of professional experience
Work History
Center Manager
La Clinica De La Raza
02.2016 - Current
- Directed operational workflows to enhance patient care and service delivery efficiency.
- Developed and implemented training programs for staff to improve clinical and administrative competencies.
- Managed budgeting processes to ensure optimal resource allocation within center operations.
- Collaborated with community organizations to expand outreach services and increase patient engagement.
- Fostered a culture of continuous improvement through regular staff feedback and process evaluations.
- Ensured compliance with healthcare regulations and standards, maintaining high-quality service delivery across all departments.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.
Center Manager
Planned Parenthood
03.1996 - 02.2016
- Analyzed performance metrics to identify areas for improvement in center operations and patient satisfaction.
- Led multidisciplinary teams in strategic planning sessions to align center objectives with organizational goals.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Managed work and performance of more than 10 employees.
- Boosted customer satisfaction, meticulously tracking and addressing feedback for continuous service improvement.
- Implemented rigorous health and safety protocols, significantly reducing incidents within center premises.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
Education
Human Services - Human Services
Solano Community College
Fairfield, California, CASkills
- Operations management
- Staff leadership
- Interdepartmental collaboration
- Facility management
- Team supervision
- Staff development
- Customer service
- Decision-making
- Proficient in EPIC & NextGen
- Effective leader
- Staff management
Timeline
Center Manager
La Clinica De La Raza
02.2016 - Current
Center Manager
Planned Parenthood
03.1996 - 02.2016
Human Services - Human Services
Solano Community College