Wendy Jurden
Delaware
Summary
Detail-oriented Patient Service Representative skilled in effective communication, complaint resolution, and patient record management. Committed to enhancing patient satisfaction and streamlining workflows.
Overview
27
27
years of professional experience
Work History
Patient Service Representative
American Health Network-part of Optum
Delaware
05.2023 - 06.2026
- Assisted patients with appointment scheduling and confirmation processes.
- Managed patient inquiries via phone, email, and in-person, ensuring timely and accurate responses.
- Coordinated patient records and ensured accurate data entry into systems.
- Educated patients on insurance benefits and billing procedures, empowering them to make informed decisions.
- Collaborated with healthcare providers to streamline patient services and workflows.
- Maintained confidentiality of patient information in compliance with regulations.
- Resolved patient complaints and concerns promptly, contributing to improved patient satisfaction.
- Supported team members by sharing best practices for improved service delivery.
- Answered incoming calls in a professional manner.
Preschool Teacher's Assistant
St. Mary Catholic School-Delaware
Delaware
01.1999 - 05.2023
- Created a safe and nurturing classroom environment for young learners.
- Planned engaging activities to foster children's cognitive and social development.
- Guided children in developing essential life skills through hands-on activities.
- Led story time sessions designed to promote literacy skills among young learners.
- Monitored children's behavior and addressed challenges with positive reinforcement.
- Engaged with children individually to foster positive, trusting relationships and support their emotional well-being.
- Collaborated with parents to enhance children's educational progress and address individual needs.
- Developed professional relationships with parents, teachers, directors and therapists.
- Organized educational materials and resources to create an engaging learning environment.
- Organized classroom materials and resources for effective learning experiences.
- Facilitated group play activities that encouraged collaboration among students.
- Collaborated with fellow teachers on various projects related to curriculum design and implementation.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Identified children needing additional support for emotional, health-related, or developmental concerns and developed targeted improvement strategies.
- Implemented appropriate disciplinary measures according to school policies.
- Attended professional development workshops to stay current on best practices for early childhood education.
- Utilized technology such as computers and tablets in the classroom setting.
- Read stories to children and taught painting, drawing, and crafts.
Education
Some College (No Degree) - Elementary Education
The Ohio State University
Columbus, OHSome College (No Degree) - Secretarial Science
Columbus State Community College
Columbus, OHSkills
- Patient record management
- Insurance verification
- Appointment scheduling
- Data entry accuracy
- Front desk supervision
- Workflow optimization
- Complaint resolution
- Customer relationship management
- Attention to detail
- Time management
- Team collaboration
- Effective communication
- Patient confidentiality
Timeline
Patient Service Representative
American Health Network-part of Optum
05.2023 - 06.2026
Preschool Teacher's Assistant
St. Mary Catholic School-Delaware
01.1999 - 05.2023
Some College (No Degree) - Elementary Education
The Ohio State University
Some College (No Degree) - Secretarial Science
Columbus State Community College