Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Wendy Keene

Harrisburg,North Carolina

Summary

Professional, proactive individual focused on transition via education from direct patient care to specialization in the coding/billing facet of medical practice management. Dedicated to ensuring quality health care experience for patients and providers by ensuring accurate coding principles to facilitate prompt processing of claims, resulting in solid continuity of care.

Overview

22
22
years of professional experience

Work History

Assistant Manager

Alex Lee/ Lowes Foods
Harrisburg, NC
05.2019 - 03.2022
  • Monitored weekly and quarterly sales in accordance with budget parameters.
  • Assisted with planning schedules and delegating assignments to meet coverage and service demands.
  • Provided hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed monthly inventory counts to verify stock levels, addressed daily invoice discrepancies, and pursued distribution credits when applicable.

Ophthalmic Scribe

Horizon Eye Specialists & Lasik Center
Charlotte, NC
12.2011 - 03.2018
  • Documented complete patient histories including provider assessment, treatment modalities and corresponding plan of care via EMR/EHR.
  • Assisted physician with office procedures, including preparation of materials indicated and sterilization of instrumentation post procedure.
  • Applied appropriate CPT and ICD-10 codes for encounter, documenting appropriate level of service to support charge.
  • Documented detailed preoperative consultations prior to obtaining patient consent.
  • Coordinated with surgical schedulers in conjunction with providers as to specificities of operative plan and fielded queries pertaining to case to ensure smooth transition of care.
  • Obtained pharmaceutical pre-authorization from insurance provider as required.


Opthalmic Scribe

Retina Consultants, P.C.
Manchester, CT
12.1995 - 05.2008
  • Documented provider exam and plan of care, including descriptive anatomical sketches as indicated.
  • Coded encounter form with appropriate ICD-9 and CPT code with use of applicable modifier.
  • Assisted physician with office procedures, including sterile field, preparation of cryotherapy and vitrectomy units, anti-VEGF therapies and cultures as indicated.
  • Managed all medical/surgical inventory for main and satellite offices, ensuring cost-effective vendor contracts, reporting of waste and procurement of sample as available.
  • Scheduled emergent/elective surgeries, coordinating preoperative testing and managing postoperative care and services.
  • Processed disability, workers compensation and legal requisitions in accordance with HIPPA guidelines.
  • Provided thorough patient/family education regarding eye health to include identification of signs and symptoms of acute or insidious disease.
  • Coordinated specialty referrals to outside providers.
  • Trained onboarding staff in basic office protocol and implemented staff education updates via clinical demonstration and memorandum,
  • Provided front desk and phone triage support as needed.
  • Participated in chart archive retrieval in conjunction with audits.

Education

Certificate - Certified Professional Coder (AAPC)

UNCC
Charlotte
07.2022

R.N. - Nursing

Baystate Medical Center School of Nursing
Springfield, MA
05.1995

Skills

  • Well-versed in medical terminology
  • Comfortable in high-volume medical practice setting
  • Proven experience in communication and problem solving
  • Prior exposure to E/M criteria, ICD, CPT and modifier components

Timeline

Assistant Manager

Alex Lee/ Lowes Foods
05.2019 - 03.2022

Ophthalmic Scribe

Horizon Eye Specialists & Lasik Center
12.2011 - 03.2018

Opthalmic Scribe

Retina Consultants, P.C.
12.1995 - 05.2008

Certificate - Certified Professional Coder (AAPC)

UNCC

R.N. - Nursing

Baystate Medical Center School of Nursing

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