Wendy Koutsoupias
Belmont,NC
Summary
I bring 25 years of face to face, one on one Customer Service experience to the table. I can build lasting relationships with customers and vendors. My strongest skill is my communication skill, including verbal and written. I have always been able to access a customer’s needs and meet them beyond their expectations.
Skilled Medication Aide with in- depth knowledge of medication distribution and MAR. Skilled at recording vitals and and administering various medications to over 30 residents daily including diabetics. Making sure all documentation is recorded. Knowledge of applying topical, oral, nasal, and sublingual medications.
Overview
24
24
years of professional experience
Work History
Med Tech / PCA
Woodlawn Haven Assisted Living
03.2023 - Current
- Enhanced patient comfort by providing attentive and personalized care services.
- Assisted nursing staff with essential tasks, ensuring efficient patient care operations.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Ensured timely administration of medications by closely following medical guidelines and instructions.
- Promoted patient safety by monitoring vital signs and promptly reporting any concerns to the nursing staff.
- Facilitated smooth transitions between shifts by effectively communicating pertinent patient information to colleagues.
- Quickly responded to emergencies by following established protocols and working closely with the nursing staff.
- Participated in regular training sessions for continuous professional growth that resulted in improved quality of patient care.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Administrative Assistant
Ethridge Electric DBA Raised By The South
10.2019 - 02.2023
- Ethridge electric dba raised by the south
- Inventory Management including procurement, office duties including mailing, faxing, copying and accounts receivable
- Assist the managers and other staff when needed with customers
- Produce special orders with customers and relay information to vendors
- Communicate the estimated arrival of orders to customers
- Responsible for web designing including photographing models, uploading designs and stock levels, describing products and creating online sales.
Assistant Restaurant Manager
Georgio, restaurant
10.1999 - 10.2019
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Expanded restaurant''s reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Established rapport with guests through personalized interactions that led to repeat business.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High school diploma -
Bessemer City High School
Bessemer City, NC06.1998
Skills
- Clover and Shopify systems and all office equipment including phone systems
- Excellent Communication Skills
- People Management
- Above and Beyond for Customers
- Works well under pressure
- Blood Glucose Monitoring
- Quality Patient Care
- Monitoring Vitals
- CPR
- Attention to detail
- Medication Administration
Timeline
Med Tech / PCA
Woodlawn Haven Assisted Living
03.2023 - Current
Administrative Assistant
Ethridge Electric DBA Raised By The South
10.2019 - 02.2023
Assistant Restaurant Manager
Georgio, restaurant
10.1999 - 10.2019
High school diploma -
Bessemer City High School
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