Wendy Linseman
Covington,Georgia
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Administrative Assistant
SGS Landscape Consultants
Buford, GA
04.2006 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Arranged rapid office equipment repair and maintenance with vendors.
- Maintained staff directory and company policy handbook for human resources department.
- Performed research to collect and record industry data.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Handled client correspondence and tracked records to foster office efficiency
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
Escrow Officer
Pioneer Title Company
Salem , Oregon
08.1981 - 01.2005
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Followed-up on status of releases, policies and return of recorded documents.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Forwarded title clearing documentation to title officer for approval.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Compiled closing packages for drafting and presentation accuracy.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Explained very technical financial information to applicants in easy to understand language
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings
- Returned executed loan packages to lender for review and approval in accordance with lender instructions
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review
- Managed real estate closing process in compliance with applicable standards and legal requirements
- Worked with title group to resolve issues such as easements, lot splits and bankruptcies
Education
Business Administration
Chemeketa Community College
Salem, ORHigh School Diploma -
South Albany High School
Albany, OR06.1981
Skills
- Document and File Management
- Professional and Courteous
- Database and Client Management Systems
- Microsoft Office Suite
- Appointment Coordination
- Multi-Line Telephone Systems
- Strong Organizational Skills
- Microsoft Office
- Reception Duties
- Data Entry
- Project Schedule Coordination
- Document Sorting
- Calendar Management
- High Volume Phone Inquiries
- Mail Routing and Distribution
- Correspondence Writing
Certification
- Notary Public for State of Ga-Expires 10-15-2025
Timeline
Administrative Assistant
SGS Landscape Consultants
04.2006 - Current
Escrow Officer
Pioneer Title Company
08.1981 - 01.2005
Business Administration
Chemeketa Community College
High School Diploma -
South Albany High School