Dynamic General Manager with a proven track record in project management, customer relations, and workflow optimization. Committed to implementing innovative strategies that enhance service delivery and drive client satisfaction.
Work History
Administrative Assistant
Physicians Wound Care
Managed scheduling and calendar coordination for multiple physicians to optimize patient appointment flow.
Streamlined office procedures, enhancing operational efficiency and reducing turnaround times for administrative tasks.
Assisted in maintaining medical records, ensuring compliance with privacy regulations and accuracy of patient information.
Supported billing processes by verifying insurance information and processing patient payments in a timely manner.
CNA Supervisor
Kindred Healthcare Inc.
Supervised daily activities of nursing assistants to ensure high-quality patient care.
Monitored staff performance, providing feedback and guidance to improve efficiency.
Coordinated patient care plans with interdisciplinary teams to enhance service delivery.
Implemented training programs for staff on best practices and compliance standards.
Genral Manager /Project Manager
6 Years 11 Months
Self Employed | 08.2019 - Current
Formulated strategic business plans to optimize service offerings and elevate client engagement.
Coordinated and managed project timelines, optimizing the execution of simultaneous client initiatives.
Supervised daily operations, implementing strategies to streamline workflows and improve overall client satisfaction.
Cultivated a supportive environment for junior team members, focusing on their professional growth and skill enhancement.
Mitigation Manager
5 Years 2 Months
Complete Disaster Cleanup | 08.2019 - 10.2024
Coordinated efforts of disaster response teams to enhance efficiency in damage control and expedite property recovery post-event.
Facilitated training sessions focused on enhancing team skills and knowledge in emergency management protocols.
Managed interactions between clients, insurance firms, and contractors to ensure efficient recovery operations.
Investigated project workflows to uncover inefficiencies and deliver actionable recommendations for operational excellence.
Mitigation Manger
7 Years 7 Months
ServiceMaster Disaster 911 | 01.2012 - 08.2019
Developed and implemented mitigation strategies to minimize property damage during emergencies.
Led disaster recovery projects, ensuring compliance with industry standards and regulations.
Collaborated with cross-functional teams to enhance response protocols and improve service delivery.
Trained and mentored team members on effective restoration techniques and safety practices.
Mitigation Manager
5 Months
ServiceMaster by Phipps | 08.2010 - 01.2011
Led disaster response teams to efficiently mitigate damage and restore properties post-event.
Coordinated communication between clients, insurance companies, and contractors to streamline recovery efforts.
Developed and implemented training programs to enhance team skills in emergency management protocols.
Analyzed project workflows to identify inefficiencies and recommend improvements for operational excellence.
Education
General Contractor License - Genearl Contracting
NASCLA Accreditated Online GC Course | Online
IICRC WRT,ASD,Smoke And Fire - Mitigation /Disaster Services
IICRC | Onine and Inperson classroom
Level 1 And Level 2 - Subrogation Training
Learn To Restore | Online
Skills
Scheduling
Scheduling and calendar management
Customer service
Customer relations
Customer and client relations
Office administration
File management
Client relations
Client relations
Records management
Records management systems
Recordkeeping
Calendar management
File organization
Professional interaction
Calendar management
Computer skills
Database management
Professional communication
Deadline management
Data management
Professional demeanor
File management
Confidential document control
Training and coaching
Document confidentiality
Complex problem-solving
Dedicated team player
Professional and mature
Records systems
Data entry
Data management
Staff training
Task coordination
Team oversight
Timeline
Genral Manager /Project Manager
Self Employed
08.2019 - CurrentRead More
Mitigation Manager
Complete Disaster Cleanup
08.2019 - 10.2024Read More
Mitigation Manger
ServiceMaster Disaster 911
01.2012 - 08.2019Read More
Mitigation Manager
ServiceMaster by Phipps
08.2010 - 01.2011Read More
Administrative Assistant
Physicians Wound Care
Read More
CNA Supervisor
Kindred Healthcare Inc.
Read More
NASCLA Accreditated Online GC Course
General Contractor License from Genearl Contracting
Read More
IICRC
IICRC WRT,ASD,Smoke And Fire from Mitigation /Disaster Services