Wendy Lipps
Kempton,IN
Summary
Dynamic Store Leader with proven success at Speedway Gas Station, enhancing customer satisfaction through exceptional service and effective team management. Skilled in inventory management and conflict resolution, I implemented promotional strategies that boosted sales and cultivated a loyal customer base, driving operational excellence and team engagement.
Overview
28
28
years of professional experience
Work History
Store Leader
Speedway Gas Station
Carmel, IN
07.2019 - Current
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
Tuchman Cleaners
Zionsville, IN
05.2000 - 07.2019
- Trained and mentored team members on customer service excellence and operational
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Performed cash, card, and check transactions to complete customer
- Prioritized helping customers over completing other routine tasks in store.
Waitress
The Main Event
Eagle Creek IN
03.1998 - 06.2000
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to accurately convey orders and accommodate dietary restrictions.
Education
High School Diploma -
Zionsville Community High School
Zionsville, INSkills
Employee scheduling
Store operations
Team management
Promotions planning
Employee engagement
Customer service
Problem-solving
Multitasking and organization
Friendly and positive
Store merchandising
Team leadership
Verbal and written communication
Customer experience management
Cash management
Conflict resolution
Employee training
Team development
Retail merchandise quality standards
Payroll management
Employee management
Recruiting and hiring
Staff supervision
Inventory management
Scheduling coordination
Delegating work
Product rotation
Employee scheduling
Timeline
Store Leader
Speedway Gas Station
07.2019 - Current
Sales Associate
Tuchman Cleaners
05.2000 - 07.2019
Waitress
The Main Event
03.1998 - 06.2000
High School Diploma -
Zionsville Community High School