Wendy Locklear
Summary
Versatile and results-driven professional with a proven track record at Isolved and AFL Network Services, excelling in customer service and tax law compliance. Expert in managing high-stress situations and complex payroll processing, including multi-state payroll and garnishments, while maintaining meticulous attention to detail and active listening to enhance client satisfaction and loyalty.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Isolved
02.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Migration Specialist
Isolved
06.2019 - 02.2020
- Coordinated data migration activities for ongoing projects to confirm alignment of progress with prescribed timelines and execution milestones.
Payroll and Tax Specialist
AFL Network Services
04.2000 - 06.2019
- Maintained thorough and current understanding of applicable tax laws.
- Prepared accurate and timely federal, state, and local income tax returns for business organizations.
- Responded to inquiries from IRS and other tax authorities.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Ensured accurate and timely payments to employees by closely monitoring timekeeping systems and resolving discrepancies promptly.
- Enhanced employee morale by addressing any concerns or queries related to their paychecks swiftly and professionally.
Education
Associate Degree in Accounting - Accounting
University of Phoenix
Tempe, AZ01-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Tax research
- Call center experience
- Timekeeping systems
- Payroll auditing
- Garnishments processing
- Multi-state payroll
- Payroll processing
- Processing wage withholding orders
- Ten-key operator
- Wage garnishments
- Problem-solving
- Attention to detail
Timeline
Customer Service Representative
Isolved
02.2020 - 03.2022
Migration Specialist
Isolved
06.2019 - 02.2020
Payroll and Tax Specialist
AFL Network Services
04.2000 - 06.2019
Associate Degree in Accounting - Accounting
University of Phoenix
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