Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Lowman

Warsaw,In

Summary

To find employment with a growing company. Highly experienced Inside Sales Representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

15
15
years of professional experience

Work History

Inside Sales Representative

Flexaust
01.2022 - 04.2024
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Negotiated prices, terms of sales and service agreements.
  • Stayed current on company offerings and industry trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Personal Banker/Lead Teller

Key Bank
10.2017 - 01.2022
  • Open new personal and business checking and savings accounts, Secured and Unsecured Loans, Credit Cards, Teller Duties, Balance drawers and vault, Mortgages, Customer Service – calls, emails, walk ins, Data Entry – Excel, word
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Boosted sales of bank products through effective cross-selling and up-selling techniques.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues.

Circulation Office Manager

Times Union Newspaper
12.2008 - 10.2017
  • Customer Service, Accounts Receivable, Accounts Payable, Data Entry- Word, Excel, Head of Independent contractors, New subscriptions, Delivering papers, Organizing delivery routes
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.

Education

Diploma - General Studies

Warsaw High School
06.2002

Skills

  • Customer Service
  • Attention to Detail
  • Exceptional customer service
  • Cheerful and energetic
  • Product Knowledge
  • Relationship Development
  • Customer Relationship Management
  • Superior organizational skills
  • Adept multi-tasker
  • Email and Phone Etiquette
  • Data Entry
  • Interpersonal Communication
  • Documentation And Reporting
  • Issue Resolution

Timeline

Inside Sales Representative

Flexaust
01.2022 - 04.2024

Personal Banker/Lead Teller

Key Bank
10.2017 - 01.2022

Circulation Office Manager

Times Union Newspaper
12.2008 - 10.2017

Diploma - General Studies

Warsaw High School

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Wendy Lowman