Work Preference
Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Wendy Marie Kublin

Loveland

Work Preference

Job Search Status

Not actively looking

Desired Job Title

Assistant Store LeaderSenior Quality Assurance Specialist AdminGeneral ManagerComplex General Manager

Work Type

Part TimeSeasonal WorkFull Time

Location Preference

RemoteOn-SiteHybrid
Location: Loveland, OHPhoenix, AZ
Open to relocation: Yes

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offTeam Building / Company Retreats401k match

Summary

To obtain a leadership position in a competitive work environment, which promotes professional and positive a professional and positive approach to teamwork where results in organizational objectives, quality and service exceed expectations.

Overview

3
3
years of post-secondary education
25
25
years of professional experience

Work History

Assistant Store Leader

Kroger Corporation
01.2020 - Current

Kroger Miami Township
01.2020 - Current

Senior Quality Assurance Specialist Admin

Federal Express Ground
01.2020 - 01.2023

General Manager

MCR Hotels Development LLC
Loveland
01.2019 - 07.2020
  • Managed budgets and financial performance for multiple hotel properties.
  • Led strategic planning initiatives to enhance overall guest satisfaction.
  • Oversaw daily hotel operations and ensured compliance with company standards.

Complex General Manager

Real Group Hospitality
Smyrna
01.2018 - 01.2019
  • Oversaw operations at Hilton Garden Inn, a 112-room hotel, ensuring guest satisfaction and efficient service delivery.
  • Supervised staff at Hampton Inn Suites, an 83-room hotel, fostering a collaborative environment to enhance service quality.
  • Directed daily operations for multiple hospitality venues, coordinating team efforts to maintain high service standards.
  • Managed operations at Hilton Garden Inn, a 112-room hotel.
  • Supervised staff at Hampton Inn Suites, an 83-room hotel.

Adjunct Instructor

WESTERN KENTUCKY UNIVERSITY
Bowling Green
01.2014 - 01.2019
  • Oversaw hotel operations during fall semester, ensuring smooth daily functions and guest satisfaction.
  • Led lodging operations during spring semester, coordinating staff and resources to meet program objectives.
  • Evaluated student performance through assignments and examinations.
  • Facilitated discussions to foster critical thinking and improve comprehension skills among students.
  • Directed lodging operations during spring semester

General Manager

HILTON GARDEN INN BOWLING GREEN
Bowling Green
01.2009 - 01.2018
  • Oversaw daily operations of 133-room upscale focused service hotel, ensuring seamless guest experience and operational efficiency.
  • Ensured guest and team member satisfaction through proactive engagement and service excellence.
  • Analyze monthly profit and loss reports, Hilton quality assurance program, guest satisfaction reports, and prepare budgets, forecasts and financial reports for Hilton Corp. and the hotel owner.
  • Directed sales initiatives for guest rooms and food and beverage facilities, maximizing revenue potential and enhancing guest engagement.

General/Property Manager

SCOTTSDALE WATERFRONT RESIDENCES
Scottsdale
01.2008 - 01.2009
  • Transformed these two towers, 198-unit, luxury condominium complex into a sufficient resort style high end property.
  • Designed and implemented condominium services, security, housekeeping, resident services, and valet department for luxury property, transforming cost centers into revenue-generating departments.
  • Communicated regularly with team members to ensure alignment and collaboration. with team members to ensure alignment. with the 7-member Board of Directors attending daily, weekly, and monthly meetings and implemented and directed ACC, legal, leasing and communication committees.
  • Collaborated directly with Association attorneys on collections and policy changes. the Association attorneys regarding any collections, laws, rules, CCRs changes, and policy changes.
  • Cultivated relationships with the Master Association to oversee property maintenance. and work closely with the Master Association to maintain exterior grounds of the property as well as Chapter Association Institute members and involvement in the community.
  • Concentrated efforts on improving resident satisfaction through proactive engagement. resident satisfaction through proactive engagement. and team member loyalty while maximizing profitability and efficiency.
  • Analyzed daily profit and loss reports to identify financial trends. and loss reports to identify trends. and loss reports. budgets, forecasts, and financial reports for the Scottsdale Waterfront and provide results for the community owners and Board of Directors.
  • Supervised Executive committee, managing 8 managers and over 30 team members., 8 managers and 30 plus team members.
  • Built rapport with residents to gather ongoing feedback. and interact with residents to obtain feedback on a continual basis.

General/Hotel Manager

EMBASSY SUITES PHOENIX BILTMORE
Phoenix
01.2002 - 01.2008
  • Managed the daily operations of a full-service, 232-suite hotel.
  • Collaborated with Area Vice President to support day-to-day projects.
  • Maintained relationships with key stakeholders and worked closely with leased food and beverage operations and vendors.
  • Cultivated relationships with owners (Felcor, LLC) to oversee room renovation, driving guest satisfaction and team member loyalty while maximizing profitability.
  • Analyzed daily profit reports for financial insights and loss reports, Hilton quality assurance program as well as prepared budgets, forecasts and financial reports for Hilton Corp. and the hotel owners.
  • Work closely with Area Vice President and support on day-to-day projects as needed.
  • Established rapport with guests to enhance service quality and interact with guests to obtain feedback on a continual basis.

Education

MBA - International Hospitality and Tourism Management

Schiller International University
Largo, FL
01.2013 - 12.2015

Teaching Guest Service Management HRM 130 - Hospitality Tourism Program

SCOTTSDALE COMMUNITY COLLEGE
Scottsdale, AZ

Certificate - Travel, Tourism & Business

KNAPP BUSINESS COLLEGE
Tacoma, WA

Bachelor of Science - Business Management

UNIVERSITY OF PHOENIX
Phoenix, AZ

Skills

  • Visual merchandising
  • Inventory management
  • Customer experience enhancement
  • Sales forecasting
  • Budget administration
  • Customer relationship management
  • Sales analysis

Affiliations

  • Greater Phoenix Chamber of Commerce - Member from 1998 - 2008
  • Phoenix Convention Visitors Bureau - Member from 1998 2008
  • Chapter Association Institute - Member from 2008 - 2009
  • Bowling Green Area Lodging Association - Active member 2009 - present - Board of Directors 2014 2015 - Association President
  • Bowling Green Area Convention &Visitors Bureau - Board of Directors 2011 to 2015

Timeline

Assistant Store Leader

Kroger Corporation
01.2020 - Current

Kroger Miami Township
01.2020 - Current

Senior Quality Assurance Specialist Admin

Federal Express Ground
01.2020 - 01.2023

General Manager

MCR Hotels Development LLC
01.2019 - 07.2020

Complex General Manager

Real Group Hospitality
01.2018 - 01.2019

Adjunct Instructor

WESTERN KENTUCKY UNIVERSITY
01.2014 - 01.2019

MBA - International Hospitality and Tourism Management

Schiller International University
01.2013 - 12.2015

General Manager

HILTON GARDEN INN BOWLING GREEN
01.2009 - 01.2018

General/Property Manager

SCOTTSDALE WATERFRONT RESIDENCES
01.2008 - 01.2009

General/Hotel Manager

EMBASSY SUITES PHOENIX BILTMORE
01.2002 - 01.2008

Teaching Guest Service Management HRM 130 - Hospitality Tourism Program

SCOTTSDALE COMMUNITY COLLEGE

Certificate - Travel, Tourism & Business

KNAPP BUSINESS COLLEGE

Bachelor of Science - Business Management

UNIVERSITY OF PHOENIX

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