Wendy Marlar
Oklahoma City,OK
Summary
Resourceful Store Associate known for high productivity and efficient task completion. Specialize in inventory management, customer service, and sales floor operations. Excel in communication, teamwork, and adaptability to ensure positive shopping experiences and streamlined store functions.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Motivated Store Associate with thorough understanding of customer service, product merchandising, and inventory management. Strengths include effective communication skills, ability to handle multiple tasks simultaneously, and commitment to maintaining high levels of store cleanliness and organization. Notable contributions include enhancing customer satisfaction through proactive engagement and resolution of issues in previous roles.
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
22
22
years of professional experience
Work History
Store Associate
Goodwill
Oklahoma City, OK
03.2024 - Current
- Adhered to safety regulations when handling hazardous materials.
- Organized store displays to ensure maximum visibility of products.
- Recommended, selected and located merchandise based on customer desires.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized promotional displays throughout the store in accordance with corporate guidelines.
- Answered store and merchandise questions and led customers to wanted items.
- Performed daily opening and closing procedures for store operation.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Organized store by returning merchandise to proper areas and restocked displays.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
- Maintained attractive merchandise displays to maximize purchases.
- Addressed customer questions and concerns regarding products and services.
- Demonstrated excellent customer service skills at all times.
- Ensured the cleanliness and tidiness of the store.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained cleanliness and organization of store shelves and displays.
Cashier
Puretts Food
Oklahoma City, OK
03.2023 - 11.2023
- Answered customers' questions and provided information on store procedures or policies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer inquiries regarding store policies and procedures.
- Built and maintained productive relationships with employees.
- Ensured compliance with all safety regulations within the store environment.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers promptly and responded to questions.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Greeted customers and answered any questions they had about the store's products and services.
- Worked closely with front-end staff to assist customers.
- Welcomed customers, offering assistance to help find store items.
- Performed other duties as assigned by management.
- Processed sales transactions to prevent long customer wait times.
Home Health Aide
Agnes Marlar
Mustang, Oklahoma
07.2017 - 03.2022
- Provided companionship and monitored health condition of clients.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Participated in developing individualized care plans based on medical orders and assessments.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
Shift Manager
Jimmy John's
Oklahoma City, Oklahoma
01.2014 - 01.2017
- Maintained cleanliness and organization of work area.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Responded quickly and effectively to emergency situations as they arose.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Resolved conflicts between staff members in a professional manner.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Directed and led employees and team members on effective operations, methods and procedures.
- Monitored inventory levels and placed orders for supplies as needed.
- Ensured compliance with food safety regulations and quality standards.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Trained new employees on company policies, procedures, and job responsibilities.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed daily cash intake by counting out registers and tabulating profits.
- Conferred with management and subordinates to resolve problems or complaints.
Cook
Sonic
Mustang, Oklahoma
03.2012 - 03.2013
- Made meals in accordance with company standards and requirements.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Ordered supplies as needed for the kitchen.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Managed portion control using correct utensils during preparation and plating.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Store Manager
Domino's Pizza
Oklahoma City, Oklahoma
05.2003 - 04.2010
- Monitored employee performance and identified performance gaps for corrective action.
- Identified opportunities for cost savings through waste reduction initiatives.
- Maintained accurate records of employee performance reviews.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Managed daily banking activities such as deposits and withdrawals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored inventory levels and placed orders to restock shelves.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Education
GED -
Mustang High School
Mustang, OK08-2024
Skills
- Return processing
- Product display
- Computer literacy fundamentals
- Cash register operation
- Store cleanliness maintenance
- POS system operation
- Team leadership
- Cash handling accuracy
- Attention to detail focus
- Team collaboration
- Conflict resolution
- Merchandise display creativity
- Basic math skills application
- Interpersonal relationship building
- New teller training
- Effective communication
- Customer assistance
- Stock replenishment efficiency
- POS systems
- Customer service
- Returns and exchanges handling
- Active listening techniques
Timeline
Store Associate
Goodwill
03.2024 - Current
Cashier
Puretts Food
03.2023 - 11.2023
Home Health Aide
Agnes Marlar
07.2017 - 03.2022
Shift Manager
Jimmy John's
01.2014 - 01.2017
Cook
Sonic
03.2012 - 03.2013
Store Manager
Domino's Pizza
05.2003 - 04.2010
GED -
Mustang High School