Wendy McIntire
Retail
Redding,CA
Overview
21
21
years of professional experience
Summary
Dynamic customer service professional with a proven track record at JCPenney, excelling in cash handling and complaint resolution. Recognized for enhancing customer satisfaction through effective communication and adaptability. Committed to delivering exceptional service while managing multiple tasks efficiently, ensuring a positive experience for all clients.
Work History
Customer Service Cashier
JCPenney
10.2007 - 04.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Tax Preparer
H&r Block
02.2004 - 07.2007
- Analyzed financial records to verify accuracy of tax returns.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Reduced errors through meticulous review of financial documents and double-checking calculations.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
Catering Staff Member
Meyers Corporation
08.2001 - 05.2003
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Supported catering team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
- Streamlined event operations by coordinating closely with catering manager on guest headcounts, serving schedules, and equipment needs.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Developed rapport with clients through attentive listening and effective communication skills, leading to repeat business opportunities.
- Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
- Set up banquet tables and chairs based on event requirements.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
Education
No Degree - General Studies
Highline College
Seattle, WAPreparer Certification -
H&R Block Income Tax Course
Redding CA11-2004
Fundamentals of Bookkeeping And Accounting
Allied Business School
Laguna Hills, United States CA09-2004
Skills
Customer service
Cash handling
Customer complaint resolution
Patience and composure
Adaptability and flexibility
Customer satisfaction
Reliability and punctuality
Time management
Product knowledge
Merchandise restocking
Cash handling expertise
Accomplishments
- Achieved efficiency by completing restocking with accuracy and efficiency.
- Documented and resolved customer problems which led to repeat customers.
Timeline
Customer Service Cashier
JCPenney
10.2007 - 04.2022
Tax Preparer
H&r Block
02.2004 - 07.2007
Catering Staff Member
Meyers Corporation
08.2001 - 05.2003
No Degree - General Studies
Highline College
Preparer Certification -
H&R Block Income Tax Course
Fundamentals of Bookkeeping And Accounting
Allied Business School