Wendy Meader
Erwin,TN
Summary
Proven client advocate at Citibank, adept at resolving complaints and enhancing client communication. Leveraged active listening and problem-solving skills to boost customer satisfaction by 20%. Skilled in resource coordination and relationship building, ensuring seamless service delivery and client education. Committed to excellence in customer service management and attention to detail.
Overview
24
24
years of professional experience
Work History
Client Advocate
Citibank
Gray, TN
05.2001 - 06.2025
- Facilitated timely communication regarding client inquiries and concerns.
- Assisted clients in understanding services and available resources.
- Provided timely responses to client inquiries and concerns.
- Coordinated communication between clients and internal teams.
- Provided customer service to clients by responding to inquiries and resolving complaints.
Cashier
Home Depot
Johnson City, TN
07.2010 - 11.2013
- Processed customer transactions efficiently at point of sale.
- Assisted customers with product inquiries and recommendations.
- Maintained accurate cash register balances throughout shifts.
Education
High School Diploma -
Daniel Boone High School
Gray, TN06-1984
Business
ETSU
Johnson City, TNSkills
- Client communication
- Resource coordination
- Complaint resolution
- Client education
- Service evaluation
- Customer service management
- Relationship building
- Conflict resolution
- Active listening
- Problem solving
- Attention to detail
Timeline
Cashier
Home Depot
07.2010 - 11.2013
Client Advocate
Citibank
05.2001 - 06.2025
High School Diploma -
Daniel Boone High School
Business
ETSU