Wendy Melendez
El Paso
Summary
Efficient medical administrative professional with over 13 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
19
19
years of professional experience
Work History
Charge Entry Specialist
Cardiology Care Consultants-HCA Healthcare
07.2025 - Current
- Ensured billing accuracy and compliance by processing cardiology charge entries.
- Verified coding and documentation correctness through collaboration with healthcare providers.
- Resolved billing discrepancies by conducting detailed reviews of patient accounts.
- Adapted to software updates, enhancing efficiency in charge capture procedures.
- Identified denial trends in partnership with the revenue cycle team.
Medical Office Specialist
Cardiology Care Consultants-HCA Healthcare
09.2024 - 07.2025
- Enhanced clinic efficiency through effective patient scheduling and appointment confirmations.
- Secured pre-authorizations from insurance companies prior to medical services.
- Streamlined patient scheduling, check-in, check-out, and payment processes for billing.
- Ensured patient privacy by adhering to strict HIPAA guidelines consistently.
- Fostered a welcoming environment by supporting front desk operations for patients and visitors.
Insurance Verification Specialist
Her Health OBGYN
01.2017 - 02.2023
- Ensured patient eligibility by conducting thorough insurance verifications.
- Streamlined verification processes using electronic health record systems for accuracy.
- Facilitated training for new staff on effective insurance verification protocols.
- Identified trends in claims data, recommending process improvements for efficiency.
- Updated knowledge of insurance policies and regulations impacting patient care.
Office Manager
Tru Men's Clinic
02.2016 - 01.2017
- Enhanced workflow efficiency by streamlining office operations and reducing task times.
- Ensured optimal patient flow by effectively managing scheduling and appointment coordination.
- Implemented inventory systems to monitor supplies and minimize waste effectively.
- Improved onboarding processes through the development of comprehensive staff training programs.
- Created a welcoming atmosphere for patients by supervising front desk operations.
Medical Office Specialist
Desert Mountain OBGYN
01.2012 - 02.2016
- Streamlined patient scheduling, check-in, and check-out processes to enhance efficiency.
- Secured pre-authorizations from insurance companies prior to medical services.
- Maintained strict adherence to HIPAA guidelines for patient privacy protection.
- Processed and filed medical payments via check, cash, and credit card promptly.
- Fostered a welcoming front desk environment for patients and visitors.
Center Manager
ACE Cash Express Inc.
09.2006 - 12.2011
- Ensured compliance with banking regulations by accurately processing customer transactions.
- Reconciled cash drawer daily to maintain accuracy and prevent discrepancies.
- Enhanced client financial knowledge by educating them on banking products and services.
- Resolved account inquiries promptly, addressing loans and credit lines efficiently.
- Identified customer financial needs, building trust and maximizing sales opportunities.
- Trained and mentored staff on effective sales and service delivery practices.
- Implemented strategic initiatives to improve customer service and retention rates.
Education
No Degree - Dental Hygienist
El Paso Community College
El Paso, TXBachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT12-2026
Skills
Communication and Interpersonal Skills
Computer Proficiency
Multitasking
Teamwork and Collaboration
Organization and Time Management
Problem-Solving Abilities
Attention to Detail
Administrative tasks
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Charge Entry Specialist
Cardiology Care Consultants-HCA Healthcare
07.2025 - Current
Medical Office Specialist
Cardiology Care Consultants-HCA Healthcare
09.2024 - 07.2025
Insurance Verification Specialist
Her Health OBGYN
01.2017 - 02.2023
Office Manager
Tru Men's Clinic
02.2016 - 01.2017
Medical Office Specialist
Desert Mountain OBGYN
01.2012 - 02.2016
Center Manager
ACE Cash Express Inc.
09.2006 - 12.2011
No Degree - Dental Hygienist
El Paso Community College
Bachelor of Science - Healthcare Administration
Western Governors University