Wendy Melgar
Citrus Heights,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated ready to apply education in the workplace. I have excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
United Building Maintenance, Inc
Sacramento , CA
2023.07 - Current
- Answered questions from customers regarding products and services offered by the company.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Helping HR with employee needs
Customer Service Representative
California Department Of Child Support Services
Rancho Cordova , CA
2022.07 - 2023.07
- Assisted customers by resetting passwords and usernames for their customer portal.
- Helped employers, attorneys, social workers with making payments via phone, website, or transferring to the payment processing department.
- Would direct customers in finding their county name and phone number, so any needs that weren't in our capacity to do. For example; giving case status infornmatio, changing personal information, changing payment dates.
- Assisted Parent receiving support set up their payment method to receive their benefits. Direct Deposit, Cards, Paperchecks.
- Would walk them through the website and direct how to do it on the automated phone system, since we were not allowed to take their info.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered more then 50+ calls a day helping customers on they're needs.
Server
Taqueria Garibaldi
Roseville , CA
2021.06 - 2022.04
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
Education
High School Diploma -
Foothill High School
Sacramento, CA2022-06
Skills
- Report Writing
- Digital Archiving
- Data Entry
- Patient Scheduling
- Executive management support
- Excel spreadsheets
- Organized
- Work Well Under Pressure
- Responsible
- Communicative
- Socializing
- Team Work
Languages
Spanish/English
Native/ Bilingual
Timeline
Administrative Assistant
United Building Maintenance, Inc
2023.07 - Current
Customer Service Representative
California Department Of Child Support Services
2022.07 - 2023.07
Server
Taqueria Garibaldi
2021.06 - 2022.04
High School Diploma -
Foothill High School
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