Wendy Melville
The Baby Cubby
American Fork,UT
7
years of professional experience
Professional with 4+ years of experience supporting customers, processing transactions, and handling sensitive account and payment issues. Strong in active listening, data entry, and cross-team coordination. Committed to improving service quality, customer loyalty, and efficient daily operations.
Work History
Customer Service Representative
4 Years 1 Month- Assisted customers with product questions, order support, and purchase guidance across retail and online channels.
- Resolved inquiries regarding shipping, returns, exchanges, and account concerns with accurate, timely follow-up.
- Processed transactions, refunds, and adjustments using point-of-sale systems and established service procedures.
- Communicated product knowledge to recommend baby gear, nursery essentials, and registry items based on customer needs.
- Managed phone, email, and chat requests while maintaining friendly, professional service standards.
- Documented customer concerns and coordinated solutions with sales, fulfillment, and leadership teams.
- Maintained organized records for orders, special requests, and service cases to support smooth operations.
- Adapted quickly to changing priorities while delivering consistent support in fast-paced retail environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Bank Teller
3 Years 2 Months- Processed cash, check, and loan transactions with accuracy and policy compliance. 2. Balanced daily drawer and resolved discrepancies quickly. 3. Assisted members with account inquiries, deposits, withdrawals, and payment processing. 4. Identified cross-sell opportunities for savings, loans, and digital banking services. 5. Verified identification and completed account updates following security procedures. 6. Supported branch operations by preparing cash shipments and maintaining vault controls. 7. Trained new tellers on transaction procedures, member service, and compliance standards. 8. Resolved complex member issues while maintaining professionalism and confidentiality. 9. Monitored suspicious activity and escalated fraud concerns to appropriate personnel.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Relationship building
Customer relations
Conflict resolution
Complaint handling
Payment processing
Timeline
Customer Service Representative
The Baby Cubby
09.2022 - CurrentRead More
Bank Teller
Alpine Credit Union
06.2019 - 08.2022Read More
American Fork High School
High School Diploma
Read More