Wendy Mendez
Granada Hills,CA
Summary
Compassionate and adaptable professional with experience in special education. Skilled in classroom management, emotional support, and collaborative teamwork, enhancing student learning through tailored instructional strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Paraeducator, Special Education
Capistrano Unified School District
San Juan Capistrano, CA
02.2024 - 06.2026
- Supported individualized education plans (IEPs) for students with diverse learning needs.
- Assisted teachers in implementing instructional strategies and behavioral management techniques.
- Facilitated small group activities to enhance student engagement and comprehension.
- Collaborated with multidisciplinary teams to monitor student progress and adapt interventions.
- Provided one-on-one support to students during classroom activities and assessments.
- Trained new paraeducators on classroom procedures and effective support practices.
- Enhanced student learning by providing individualized support and accommodations for special education students.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Provided individualized reading, writing and math instruction to support student development.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Adapted equipment and technology, boosting student engagement and motivation.
Enrichment Instructor
Strategic Kids
Laguna Hills, CA
08.2023 - 02.2024
- Developed and implemented engaging enrichment programs for diverse age groups.
- Facilitated hands-on learning activities that fostered creativity and critical thinking.
- Collaborated with educators to align curriculum with student interests and development goals.
- Assessed student progress and adapted instruction to meet individual needs effectively.
- Managed classroom dynamics to create a positive and inclusive learning environment.
- Utilized data-driven instruction to continually assess student progress and adapt teaching methods accordingly for optimal results.
- Increased student participation in class activities by employing varied instructional techniques tailored to different learning styles.
- Met needs of different students by adapting teaching materials and methods.
Sales Associate
HomeGoods, TJX Companies
Lake Forest, CA
03.2021 - 11.2023
- Led sales initiatives, enhancing customer engagement and driving store revenue.
- Trained and mentored new associates to improve service quality and operational efficiency.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Developed product displays that increased visibility and promoted seasonal merchandise effectively.
- Resolved customer inquiries promptly, fostering positive shopping experiences and loyalty.
- Conducted regular floor audits to ensure compliance with merchandising standards and store policies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Restaurant Hostess
Olive Garden
Laguna Woods, CA
02.2023 - 06.2023
- Greeted and seated guests, ensuring positive first impressions for all patrons.
- Managed reservation systems to optimize seating efficiency and guest flow.
- Coordinated with servers and kitchen staff to enhance dining experience for customers.
- Trained new host staff on operational procedures and customer service standards.
- Monitored dining area for cleanliness and atmosphere, fostering welcoming environment.
- Implemented strategies to improve wait times during peak hours, enhancing overall service efficiency.
- Developed rapport with regular guests, personalizing service to encourage repeat visits.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Education
High School Diploma -
Trabuco Hills High School
Mission Viejo, CASkills
- Small group instruction
- Classroom management
- Collaborative teamwork
- Emotional support
- Student engagement
- Health and safety
- Behavior improvements
- Teacher support
- Data collection
- Special education support
- Physical assistance
- CPR and first aid
- Student supervision
Certification
CPR certification
Languages
Spanish
Professional Working
Timeline
Paraeducator, Special Education
Capistrano Unified School District
02.2024 - 06.2026
Enrichment Instructor
Strategic Kids
08.2023 - 02.2024
Restaurant Hostess
Olive Garden
02.2023 - 06.2023
Sales Associate
HomeGoods, TJX Companies
03.2021 - 11.2023
High School Diploma -
Trabuco Hills High School