Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Wendy Morales

Summary

Hardworking professional with 8 years of experience of working in customer service and about 7 years In the Beauty industry. Skilled in providing relaxing facial treatments, full body waxing and makeup applications. Committed to providing exceptional customer service and creating a positive atmosphere. I strive to help clients look and feel their best. Ready to learn and grow with your company.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Wax Specialist

European Wax Center
09.2023 - Current
  • Developed strong client relationships through effective communication skills and empathetic listening during consultations.
  • Enhanced client satisfaction by providing high-quality waxing services.
  • Maintained and followed sanitation guidelines, promoting a safe and hygienic environment.
  • Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
  • Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed.

Office Manager

VORTECS Auto Body
03.2020 - 09.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
  • Developed estimates by costing parts, supplies and labor and calculating customers' payments.
  • Established strong relationships with insurance providers, resulting in increased referrals and repeat business.

Hostess

Monterey Chart House
06.2019 - 03.2020
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

Beauty Advisor

Ulta Beauty
04.2018 - 03.2019
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Licensed Esthtician

California Cosmetology Academy
Seaside Ca
07.2023

High School Diploma -

Seaside High School
Seaside, CA
06.2015

Skills

  • Body waxing specialist
  • Appointment Scheduling
  • Strong customer service
  • Professionalism and Ethics
  • Disinfection and sanitation
  • Fast learning ability

Certification

  • Certified Makeup Artist
  • Brow Lamination, Wax & Tint

Languages

Spanish

Timeline

Wax Specialist

European Wax Center
09.2023 - Current

Office Manager

VORTECS Auto Body
03.2020 - 09.2023

Hostess

Monterey Chart House
06.2019 - 03.2020

Beauty Advisor

Ulta Beauty
04.2018 - 03.2019

Licensed Esthtician

California Cosmetology Academy

High School Diploma -

Seaside High School

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Wendy Morales