Wendy Phillips
GUNNISON,STATE_US
Summary
Organized professional with expertise in customer service and computer proficiency. Adept at building rapport through active listening and critical thinking, ready to contribute to a positive work environment and enhance operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leasing Specialist
Entrata
Lehi, UT
01.2018 - Current
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Set appointment times for individuals to tour facilities and see available units.
- Collaborated with maintenance teams regarding emergency work orders to address any issues promptly, ensuring tenant satisfaction.
- Fast paced work environment.
- Go over pricing & availability, schedule tours and go over the amenities & features for the community.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to the connection that they are looking for.
- Participated in training programs to enhance knowledge and customer service skills.
Back Up Operations
Entrata
Lehi, UT
05.2024 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked directly with Excel Spreadsheets to maintain updated information regarding specific communities.
- Edit property dashboards in the Entrata system regarding adding new information and removing old information that is no longer needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Education
Accounting, Clerical And Business Certificates - Business Administration
Sevier Applied Technology Center
Richfield, UTHigh School Diploma -
Gunnison Valley High School
Gunnison, UT05-1986
Skills
- Telephone and email etiquette
- Relationship building and rapport
- Record keeping
- Knowledgeable in Excel & Microsoft
- Active listening
- Customer service
- Critical thinking
- Call center satisfaction
- Empathy display
- Computer proficiency
- Clerical support
- Positive attitude
Certification
- Clerical
- Accounting
- Business Administration
Timeline
Back Up Operations
Entrata
05.2024 - 05.2025
Leasing Specialist
Entrata
01.2018 - Current
Accounting, Clerical And Business Certificates - Business Administration
Sevier Applied Technology Center
High School Diploma -
Gunnison Valley High School