Wendy Pollinzi
Lewisville,TX
Summary
Experienced bar manager specializing in financial management and compliance. Successfully increased customer satisfaction by developing creative beverage programs and implementing comprehensive staff training. Background in bartending supports a well-rounded approach to bar operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head Bartender
Friends Only
Dallas, TX
05.2024 - 05.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
Guest Bartender
Playground Dallas
Dallas, Texas
09.2023 - 2025
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Effectively multitasked within fast-paced environment.
Bar Manager and Bartender
LIT Kitchen
Dallas , Tx
04.2023 - 03.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Planned and coordinated special events to boost customer numbers and profits.
- Balanced daily registers and generated sales reports for management.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
Bartender
Crowdus Deep Ellum
Dallas , TX
01.2021 - 07.2022
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
Bartender
Longshots
Dallas , TX
02.2019 - 03.2022
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Bar Manager and Bartender
Don’t Tell Supperclub
Dallas , TX
07.2016 - 03.2020
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Trained new employees to perform duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained goals and expectations required of trainees.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Cosmetologist - Cosmetology
Ogle School of Hair Skin Nails
Fort Worth, TX12-2010
Associate of Arts - Business Management
University of Texas At Austin
Austin, TX05.2006
High School Diploma -
Lewisville High School
Lewisville, TX05-2002
Skills
- Customer support proficiency
- Friendly demeanor
- Collaborative teamwork
- Reliability and accountability
- Leadership skills
- Training and scheduling staff
- Inventory oversight
- Compliance with health codes
- Relationship management with customers
- Vendor partnerships
- Team development
- Sales enhancement techniques
Certification
TABC Certified
Food and Handlers Certified
Hospitality Skill Certification
Timeline
Head Bartender
Friends Only
05.2024 - 05.2025
Guest Bartender
Playground Dallas
09.2023 - 2025
Bar Manager and Bartender
LIT Kitchen
04.2023 - 03.2024
Bartender
Crowdus Deep Ellum
01.2021 - 07.2022
Bartender
Longshots
02.2019 - 03.2022
Bar Manager and Bartender
Don’t Tell Supperclub
07.2016 - 03.2020
High School Diploma -
Lewisville High School
Cosmetologist - Cosmetology
Ogle School of Hair Skin Nails
Associate of Arts - Business Management
University of Texas At Austin