Wendy Puga
Customer Care Representative
Spring Valley,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in call center, and retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Legal Assistant
Lopez & Wilmert, LLP
San Diego, CA
02.2022 - Current
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
Customer Service Representative
Anthem Inc
San Diego, CA
10.2017 - 02.2022
- Provided primary customer support to internal and external customers.
- Responded to customer requests for resources, services and company information.
- Assisted with locating available appointments for mental health services.
- Provided information in regards to insurance behavioral health services.
- Answered constant flow of customer calls with minimal wait times.
- Managed between 25-40 calls per day.
Customer Care Representative
Spectrum Inc
San Diego, CA
10.2016 - 10.2017
- Resolved concerns with products or services to help with retention and drive sales.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Troubleshoot services for internet and cable services.
- Described product highlights and benefits to help guide purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed an average of 40 calls per day.
Retail Associate
Ross Dress For Less
San Diego, CA
03.2016 - 11.2016
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Supported loss prevention goals by monitoring shopper behavior.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Managed cashiers, and floor associates with breaks and lunches.
- Provided excellent customer service.
Tax Associate
HR Block
San Diego, CA
12.2015 - 04.2016
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Provided quality tax preparation and tax knowledge to clients.
- Educated clients in ways to benefit their life economically in ways to reduce tax balance or maximum refund.
- Provided clients with quality services and dedication to their needs.
- Received 2 awards in my short time with H&R Block.
- Passed my Tax Advisor Certification with a 96%.
Education
High School Diploma -
Gompers Secondary High School
San Diego, CASkills
Professional telephone demeanor
undefinedAccomplishments
Received " Certification of recognition" for exceeding sales percentage on Company products at H&R Block.
Received "Client Service Excellence Award" in a short 4 months of employment with H&R Block.
References
Dulce Beltran 619-458-4680
(Manager at Anthem Employee Assistance Program)
Crystal 619-582-1140
(Manager at Ross Dress for Less)
Timeline
Legal Assistant
Lopez & Wilmert, LLP
02.2022 - Current
Customer Service Representative
Anthem Inc
10.2017 - 02.2022
Customer Care Representative
Spectrum Inc
10.2016 - 10.2017
Retail Associate
Ross Dress For Less
03.2016 - 11.2016
Tax Associate
HR Block
12.2015 - 04.2016
High School Diploma -
Gompers Secondary High School
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