Wendy Radley
Warminster,PA
Summary
Dynamic Program Supervisor with a proven track record at TransNet, showcasing exceptional program management and communication skills. Excels in staff training and leadership, significantly enhancing team productivity. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Program Supervisor
TransNet
08.2008 - Current
- Assists with setting up and maintaining subscriptions, run, run availability, group, vehicle and driver data as needed.
- Assist as backup for start-of-day scheduling functions.
- Review and revise automated schedules for the next day.
- Daily MATP eligibility verification
- Assist in complaint resolution and customer satisfaction activity oversight.
- Respond to individual inquiries regarding specific programs and parameters.
- Works with agencies and transportation providers to facilitate program implementation.
- Attend Expos and other events to expand shared-ride and other transportation programs, as needed.
- Effectively resolve transportation issues of consumers, transportation providers and/or programs/centers/contractors.
- Monitor service delivery using GPS tracking/ update POI.
- Interpret regulations and policies and make decisions about service provision accordingly.
- Monitor staff activities to ensure compliance with program regulations and guidelines and alignment with TransNet policy, mission, and vision.
- Backup to Operations and Technology Manager for education service activities, including Liaison with MCIU and individual school districts. Communicate with TransNet Partners regarding service provision, quality concerns, etc., and resolve issues when necessary. Scheduling of service in Ecolane including management of subscriptions, groups, runs, and school calendars.
- Assist in organizing the Shared Ride Advisory Committee meetings quarterly.
- Assist with reservations and cancellations and will call returns.
- Other responsibilities are as assigned.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Provided leadership, guidance and support to staff members.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Responsible for company urgent-care line 24/7.
- Utilize interpreter line for translation of communication with non-English speakers.
Education
High School Diploma -
Hatboro Horsham Senior High
Horsham, PA06.1987
Skills
- Staff training
- Program management
- Staff evaluation
- Scheduling proficiency
- Eligibility determination
- Interviewing skills
- Written and verbal communication
- Staff oversight
- Teamwork
- Reliability
- Excellent communication
- Adaptability and flexibility
Languages
English
Full Professional
Timeline
Program Supervisor
TransNet
08.2008 - Current
High School Diploma -
Hatboro Horsham Senior High
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