Wendy Ramos
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Banquet Server
Renaissance Hotel
09.2022 - Current
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Room Service Attendant
Renaissance Hotel
09.2022 - Current
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
Cashier
Tacos Y Mas
10.2019 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Cristo Rey Dallas
Dallas, TX06.2022
Skills
- Service Coordination
- Regulatory Compliance
- Event Cleanup
- Receipt and Refund Issuance
- Customer Service Excellence
- Return and Exchange Processing
- Safety and Sanitation
- Delivery Management
- Reading Comprehension
- Active Listening
- Document and Records Management
- Cash Register Operations
Timeline
Banquet Server
Renaissance Hotel
09.2022 - Current
Room Service Attendant
Renaissance Hotel
09.2022 - Current
Cashier
Tacos Y Mas
10.2019 - 08.2022
High School Diploma -
Cristo Rey Dallas
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