Wendy Reese
Titusville,USA
Summary
Dedicated and detail-oriented healthcare professional with extensive experience in patient access, medical billing, and revenue cycle operations in fast-paced emergency and clinical environments. Proven expertise in patient registration, insurance verification, billing processes, and team leadership. Recognized for accuracy, strong problem-solving skills, and delivering exceptional customer service under pressure. Seeking to leverage proven registration expertise and patient-first approach to contribute to a dynamic department team.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Registrar, Patient Access
Parrish Medical Center
Titusville, FL
07.2024 - Current
- Facilitated patient interviews at bedside and workstation to gather comprehensive demographic and account information.
- Assessed and confirmed insurance benefits to ensure accurate plan assignments.
- Conducted thorough reviews of patient charts and accounts to ensure compliance with regulatory standards and enhance data integrity.
- Facilitated acquisition of required signatures to ensure compliance with treatment protocols and information release.
- Performed identification and insurance card scanning to uphold confidentiality and protect patient information in accordance with HIPAA regulations.
- Employed AIDET principles to warmly welcome patients and families, ensuring exceptional service delivery.
- Facilitated emergency department intake operations to maintain patient flow and service quality during peak periods.
Sales Associate
Cato Fashions
Port St. Lucie, FL
01.2023 - 09.2023
- Enhanced shopping experience through personalized assistance in product selection and decision-making processes.
- Executed payment processing and oversaw opening and closing procedures, ensuring accurate cash reconciliation.
- Ensured optimal store presentation and maintained promotional displays and cleanliness standards to support brand image.
- Provided exceptional customer service to enhance shopping experiences and cultivate customer loyalty.
Assistant Manager
Cato Fashions
Port St. Lucie, FL
07.2017 - 01.2023
- Led daily store operations, including staff scheduling, task assignment, and inventory management
- Mentored and trained new employees on company policies and procedures
- Managed customer service inquiries, complaints, and de-escalation in high-pressure situations
- Maintained inventory accuracy through regular stock counts and discrepancy reconciliation
- Oversaw cash handling, deposits, and financial transactions with high accuracy
Analyst
TeamHealth
Tamarac, FL
02.2015 - 03.2016
- Initiated medical billing process upon patient discharge and maintained organized patient charts
- Completed coding forms using appropriate ICD-9 and CPT codes
- Accessed hospital systems to retrieve demographic information and corrected discrepancies
- Verified current insurance eligibility and coverage for all patients
- Prepared billing batches and scanned documents for processing
- Maintained weekly billing totals reports for supervisors
- Entered new admissions and discharges into the billing system
- Managed daily census for skilled nursing facility physicians and distributed reports
Customer Service Representative
Patient Specific Products Biomet 3i
Palm Beach Gardens, FL
09.2010 - 10.2014
- Assisted clinicians and lab technicians with case planning and product ordering
- Provided technical and sales support while ensuring accuracy of information
- Coordinated with sales, marketing, manufacturing, and shipping teams to resolve customer issues
- Generated daily case submission reports and monitored client communications
- Developed training materials for digital scanners used by clinicians
Education
No Degree - Medical Coding Professional
Penn Foster
Chandler, AZNo Degree - LPN
Indian River State College
Ft. Pierce, FLSkills
- Records management
- Admissions support
- Financial aid coordination
- Verification and eligibility
- Admissions and registrations
- Maintaining documents and records
- Attention to detail
- Active listening
- Interpersonal communication
- Critical thinking
- MEDITECH EHR software
- Electronic medical record software
- Time management
- Multitasking
- Organizational skills
- HIPAA compliance
- Medical documentation
Certification
Florida Notary Public
Timeline
Registrar, Patient Access
Parrish Medical Center
07.2024 - Current
Sales Associate
Cato Fashions
01.2023 - 09.2023
Assistant Manager
Cato Fashions
07.2017 - 01.2023
Analyst
TeamHealth
02.2015 - 03.2016
Customer Service Representative
Patient Specific Products Biomet 3i
09.2010 - 10.2014
No Degree - Medical Coding Professional
Penn Foster
No Degree - LPN
Indian River State College