Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wendy Reid

Brooklyn,NY

Overview

7
7
years of professional experience
1
1
Certification

Work History

Member Support Specialist

One Medical
11.2022 - Current
  • Deliver outstanding virtual support via phone, messaging, and system interactions, ensuring exceptional patient communication and care by following the C-I-CARE framework.
  • Manage patient inquiries related to medical records, authorizations, referrals, and care coordination with pharmacies, labs, and specialists.
  • Navigate complex healthcare processes, including insurance, billing, and scheduling, ensuring accuracy and efficiency.
  • Collaborate with cross-functional teams in problem-solving sessions and operational meetings to drive continuous improvement in service delivery.

Executive Administrative Assistant

Atlantic Physical Therapy
04.2019 - Current
  • Provide front-line administrative support, including patient scheduling, account management, and records maintenance both in-person and over the phone.
  • Improve operational efficiency and patient satisfaction by optimizing provider scheduling and treatment room usage.
  • Manage patient accounts, updating demographic and financial data while handling billing and third-party insurance claims.
  • Support physical therapy treatments by administering modalities such as heat, cold, ultrasound, light, and electrical therapy under provider supervision.
  • Coordinate with insurance companies for prior authorizations, benefit verification, and resolution of billing issues to minimize delays in patient care.
  • Train and onboard new administrative staff, providing guidance on office protocols, EMR systems, and patient interaction best practices.
  • Prepare detailed reports for management on clinic performance, revenue trends, and patient satisfaction metrics.
  • Manage vendor relationships for office supplies and clinical equipment, ensuring timely procurement and cost-effectiveness.
  • Serve as a liaison between physical therapists, referring physicians, and patients to ensure smooth communication and care coordination.

Education

Bachelor of Science - Health Promotions & Sciences

St. Francis College
Brooklyn Heights, NY
12.2020

Skills

  • Proficiency in WebPT, 1Life, EpicLink
  • Expertise in medical billing and coding
  • Insurance verification and pre-certification
  • Spreadsheet data analysis

Certification

  • Technical Support Fundamentals – October 2022
  • Fundations: Data, Data, Everywhere – April 2024
  • Ask Questions to Make Data-Driven Decisions – June 2024
  • Prepare Data for Exploration – July 2024
  • Process Data from Dirty to Clean – September 2024

Timeline

Member Support Specialist

One Medical
11.2022 - Current

Executive Administrative Assistant

Atlantic Physical Therapy
04.2019 - Current

Bachelor of Science - Health Promotions & Sciences

St. Francis College

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Wendy Reid