Wendy Rizio
Manchester Center,VT
Summary
Proven Branch Manager VP with a track record of enhancing customer satisfaction and strengthening client relationships at M&T Bank. Expert in branch operations management and adept at verbal communication, consistently exceeding performance targets. Skilled in coaching, fostering long-term partnerships, and driving revenue growth through strategic customer service and relationship management.
Overview
14
14
years of professional experience
Work History
Branch Manager VP
M&T Bank
Manchester, VT
08.2010 - 08.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Processed business loan, home equity and mortgage applications with accuracy.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Education
High School Diploma -
Burr & Burton Academy
ManchesterPlymouth State University
Plymouth, NHSkills
- Operations Management
- Decision-Making
- Customer Service
- Coaching and Mentoring
Affiliations
- Treasurer at Second Chance Animal Center in Arlington, VT
Timeline
Branch Manager VP
M&T Bank
08.2010 - 08.2024
High School Diploma -
Burr & Burton Academy
Plymouth State University