Positive and personable individual with 10+ years' working as a Showroom Manager for a Plumbing Supply company. Polished, smart, experienced in all aspects of managing a showroom. Specializing in trouble shooting, finding solutions for unexpected problems. Always ready and willing to help going that extra mile to provide outstanding customer service. Highly motivated to apply years of experience and skills to a new challenging position.
Hi, I’m
Wendy Roberts
Summary
Overview
19
years of professional experience
Work History
MovateAustin, Tx (Remote Position)
Customer Service Representative
04.2022 - Current
Job overview
- Maintain positive customer relations by addressing problems head on.
- Assist chat customers.
- Answer constant flow of customer calls with minimal wait times..
- Responded to customer requests for products, services and company information.
- Order tracking and return assistance.
Standard Plumbing Supply
Showroom Manager
03.2004 - 01.2021
Job overview
- Provided prompt, courteous service to every individual who visited the showroom.
- Successful in building strong relationships with contractors and designers to grow showroom business.
- Maintained customer database of high-end builders .
- Continuous training on new product and technologies.
- Managed custom projects by completing initial quotes, design and sample requests.
- Maintained customer accounts.
- Monitored orders and delivered status updates to customers in regards to order status.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Education
Roy High SchoolRoy, UT
High School Diploma
University Overview
Skills
- Organization & Time management
- Multitasking abilities
- Exceptional communication skills
- Strong client relations
- Trouble Shooting
- Resourceful
- Account management
- Sales processes
- Proficient in team leadership
Accomplishments
Accomplishments
- Standard Plumbing Showroom Associate of the year 2010
- Nationwide top 200 Moen showroom sales associates.
- Achieved Kohler Co. preferred salesperson status.
- Delta Impressions Associate awarded multiple years.
- Designed and maintained a Kohler 6 badge showroom.
- Certified "Total Quality Leadership" facilitator
- Reached 800,000.00 in sales consistently. Some years exceeding 1,000,000.00
Timeline
Customer Service Representative
Movate
04.2022 - Current
Showroom Manager
Standard Plumbing Supply
03.2004 - 01.2021
Roy High School
High School Diploma