Wendy Rodriguez
Tallahassee,FL
Summary
Dependable and successful at managing multiple priorities with a positive attitude plus willing to take on added responsibilities to meet team goals. Great in problem-solving and team development. Fluent in English and Spanish and good at maintaining composure under pressure, all while providing top-notch costumer service.
Overview
4
4
years of professional experience
Work History
Call Center Agent
Department Of Children and Families, State of Florida
06.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Resolved customer issues promptly, ensuring satisfaction.
Digital Artists
Kenny T’s
11.2021 - 03.2024
- Designed custom graphics for client apparel, improving overall customer satisfaction and brand recognition.
- Generated captivating email campaign designs that contributed to higher open rates and click-throughs for client initiatives.
- Produced eye-catching social media graphics that effectively communicated promotional messages and increased online visibility.
- Designed mock-ups and simulations for customer approval before a job is finalized.
Caterer
Black Fig
09.2022 - 04.2023
- Cleaned and organized kitchen stations to promote team efficiency.
- Set up and disassembled food service stations, equipment and decoration per contract specifications.
- Utilized culinary techniques to create visually appealing dishes.
- Delivered good customer service throughout the entire event planning process.
Waitress
Laredo Grill
01.2021 - 11.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Education
High School Diploma -
Amos P Godby
1717 W Tharpe St06.2021
Skills
- Team Development
- Problem-solving skills
- Language Fluency
- Providing customer support/service
- Calm Under Pressure
Languages
Spanish
Native or Bilingual
Timeline
Call Center Agent
Department Of Children and Families, State of Florida
06.2024 - Current
Caterer
Black Fig
09.2022 - 04.2023
Digital Artists
Kenny T’s
11.2021 - 03.2024
Waitress
Laredo Grill
01.2021 - 11.2021
High School Diploma -
Amos P Godby