Wendy Rodriguez
Lochbuie,CO
Summary
Highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adaptable at working effectively unsupervised and quickly mastering new skills, Works well under pressure, is comfortable in working with a time restriction and deadlines, pays Attention to detail and is extremely well organized and has proven the ability to juggle multiple priorities.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Chuze Fitness
Thornton, Colorado
10.2025 - Current
- Assisted members with inquiries regarding services and memberships.
- Resolved customer complaints through effective communication and problem-solving.
- Educated clients on fitness programs and facility use guidelines.
- Processed member transactions accurately and efficiently at the front desk.
- Maintained cleanliness and organization of fitness areas for member safety.
- Collaborated with team members to enhance member experience and engagement.
- Provided support during events, ensuring a welcoming atmosphere for all attendees.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Candidate Experience Representative II
Checkr
Denver, CO
06.2021 - 04.2024
- Managed inbound and outbound communications via phone and email with candidates.
- Assisted candidates in resolving inaccuracies and conducting thorough background checks.
- Documented candidate interactions and issues using Zendesk for accurate record-keeping.
- Maintained high standards of courtesy and professionalism during daily candidate interactions.
- Utilized applications including Zendesk, Talkdesk, Okta Dashboard, Slack, and Zoom for efficient operations.
- Processed high-volume workflows to ensure quality and accuracy of background reports.
- Participated in team meetings to collaboratively address challenges and share solutions.
- Trained new representatives on product knowledge, sales strategies, and company policies.
Front End Supervisor
Ross
Aurora, CO
12.2018 - 03.2019
- Engaged in tasks as assigned during all working hours, expected to perform a range of functions in all areas of the Store as business needs require
- Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone
- Provided prompt and efficient responses to Customers at all times
- Responded to Customer Service calls immediately with great customer service
- Assisted Customers in any way necessary,
- Helped and trained in the register
- Assisted Customers with merchandise and answered Customer questions in a polite and knowledgeable manner
- Maintained a high level of awareness and accuracy when handling bankable tenders
- Resolved customer inquiries and complaints with professionalism and empathy.
Customer Service Agent
U Pull Pay
Denver, Colorado
05.2016 - 08.2018
- Handled customer inquiries through phone and email communications.
- Educated customers on product features and benefits effectively.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered incoming calls promptly and professionally within company standards.
- Provided product information to customers in a timely manner.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Managed high-volume of inbound and outbound customer calls.
- Maintained strong call control and quickly worked through scripts to address problems.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Tracked orders from placement to delivery using internal systems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Returned customer calls in established turnaround time to meet company objectives.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Reviewed files, records, and other obtained documents to respond to customer requests.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
Insurance Agent
Fred Loya Insurance
Aurora, CO
09.2013 - 06.2015
- Delivered exceptional customer service through daily interactions with clients.
- Quoted auto insurance rates for prospective customers to support sales efforts.
- Facilitated addition of new policies for business growth and client retention.
- Processed policy cancellations efficiently to meet customer needs.
- Executed endorsements and payment transactions accurately and promptly.
- Conducted follow-up calls to remind clients of payments and pending cancellations.
- Maintained a clean and organized office environment at end of each shift.
- Documented vehicle conditions by photographing claims for accurate reporting.
Education
High School -
Aurora Central High School
05.2003
Some College (No Degree) -
Pickens Technical College
Aurora, COSkills
- Fluent in Spanish (Reading/Writing)
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Chuze Fitness
10.2025 - Current
Candidate Experience Representative II
Checkr
06.2021 - 04.2024
Front End Supervisor
Ross
12.2018 - 03.2019
Customer Service Agent
U Pull Pay
05.2016 - 08.2018
Insurance Agent
Fred Loya Insurance
09.2013 - 06.2015
High School -
Aurora Central High School
Some College (No Degree) -
Pickens Technical College