Wendy Enedelia Romano
Blue Island,US
Summary
Compassionate Medical Advocate with experience in case management, crisis intervention, patient advocacy, and individual counseling for survivors of domestic violence. Proven ability to coordinate care, navigate healthcare and community resources, and build strategic partnerships with healthcare organizations to improve client outcomes. Skilled in collaborating with multidisciplinary teams, connecting clients to housing, financial assistance, legal services, and public benefits, and delivering culturally responsive, survivor-centered support. Proficient in Microsoft Excel, documentation, and care coordination.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Advocate
Family Rescue
Chicago, IL
11.2025 - Current
- Provided bedside emotional support, crisis intervention, and safety planning to survivors of domestic violence during hospitalization.
- Assisted clients in navigating healthcare systems, public benefits, and community resources to promote stability and self-sufficiency.
- Facilitated individual counseling sessions focused on healing, self-esteem, emotional resilience, healthy boundaries, and informed decision-making.
- Led program development initiatives by introducing the Medical Advocacy Program to healthcare organizations and cultivating strategic referral partnerships.
- Collaborated with hospital social workers, physicians, nurses, and multidisciplinary teams to coordinate safe discharge planning and continuity of care.
- Established partnerships with healthcare organizations, including UChicago Medicine and Jackson Park Hospital, to expand access to advocacy services.
- Managed a caseload of 18 clients, providing comprehensive case management and ongoing follow-up services.
- Connected clients to emergency housing, rental assistance, medical financial assistance, legal advocacy, public benefits, and community resources.
- Advocated for underserved Black and Brown communities by providing culturally responsive, survivor-centered services.
- Maintained accurate case documentation, service plans, referrals, and client records using Microsoft Excel and agency databases.
Legal Advocate
Family Rescue
Chicago, Illinois
05.2025 - 11.2025
- Prepared and completed Orders of Protection petitions, ensuring accuracy and compliance with court requirements.
- Advocated for survivors of domestic violence by providing legal information, safety planning, and case management throughout the legal process.
- Accompanied clients to court hearings, providing emotional support, advocacy, and assistance throughout legal proceedings.
- Collaborated with attorneys, prosecutors, law enforcement, and community partners to coordinate client services and improve case outcomes.
- Conducted individualized advocacy sessions to educate clients on their legal rights, available resources, and options for achieving their goals.
- Prepared legal documentation, maintained confidential case records, and ensured accurate and timely case management.
- Connected clients to legal, housing, financial, and community resources to support safety, stability, and long-term independence.
Front Desk Receptionist
Corona Realty Group
Blue Island, IL
12.2024 - 05.2025
- Greeted clients and visitors professionally, creating a welcoming and positive first impression.
- Managed a multi-line phone system, directing calls and responding to client inquiries efficiently.
- Conducted client intake for prospective homebuyers by gathering personal information and assessing documentation requirements.
- Collected, reviewed, and organized required documents to support the homebuyer approval and mortgage application process.
- Maintained accurate and confidential client files, ensuring all records and paperwork were complete and up to date.
- Assisted in preparing marketing materials and property listing documents for real estate agents.
- Provided information about available properties, the homebuying process, and real estate services to prospective clients.
TUTOR/MENTOR
Ada S. McKinley Community Service
Chicago, US
06.2022 - 12.2024
- Managed caseloads across three elementary schools, providing individualized support and monitoring student progress.
- Conducted student intakes and comprehensive assessments to identify needs, determine eligibility, and develop individualized support plans.
- Built collaborative relationships with teachers, school administrators, families, and community partners to coordinate student services.
- Conducted individual counseling sessions to support students' academic, social, and emotional well-being.
- Developed and facilitated educational presentations and interactive workshops on communication, leadership, conflict resolution and behavioral needs.
- Maintained accurate documentation and tracked student progress using a data management system.
ENGLISH TEACHER
Ada S. McKinley Community Service
Chicago, US
01.2024 - 06.2024
- Developed engaging lesson plans tailored to diverse student needs.
- Organized extracurricular activities to promote language skills outside the classroom.
- Provided individualized support to students requiring additional assistance.
- Communicated regularly with parents about student performance and goals.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
Sexual Assault Victim Advocate
YWCA
Chicago Heights, US
01.2021 - 01.2023
- Provided bedside crisis intervention, emotional support, and trauma-informed advocacy to victims in hospital settings, ensuring they understood their rights, medical options, and available community resources while offering support throughout their care..
- Developed and implemented individualized service plans by assessing each victim’s needs, background, strengths, and personal goals.
- Advocated for victims by explaining the investigative process, accompanying them to medical examinations and law enforcement interviews, and coordinating referrals for follow-up services and court accompaniment.
- Maintained accurate, timely, and confidential documentation, including case notes, progress reports, treatment plans, and records in accordance with agency policies and professional standards.
- Coordinated ongoing medical advocacy services by assisting with medical billing concerns, follow-up testing and treatment, substance use treatment referrals, and connections to community resources, including DCFS and other support programs.
Education
Bachelors Degree - Criminology
DePaul University
Chicago, IL06-2024
Associates Degree -
Moraine Valley College
Palos Hills, IL06-2021
High School Diploma -
Dwight D. Eisenhower
Blue Island, IL06-2019
Skills
- Case Management
- Care Coordination
- Crisis Intervention
- Trauma-Informed Care
- Individual Counseling
- Safety Planning
Accomplishments
- Illinois Certified Domestic Violence Professional (ICDVP)
- 40-Hour Domestic Violence Advocacy Training Certificate
Certification
- Election Judge
- 40 Hour Sexual Assault Training
- 40 Hour Domestic Violence Training
Awards
Hispanic Business Network Scholarship Recipient
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Advocate
Family Rescue
11.2025 - Current
Legal Advocate
Family Rescue
05.2025 - 11.2025
Front Desk Receptionist
Corona Realty Group
12.2024 - 05.2025
ENGLISH TEACHER
Ada S. McKinley Community Service
01.2024 - 06.2024
TUTOR/MENTOR
Ada S. McKinley Community Service
06.2022 - 12.2024
Sexual Assault Victim Advocate
YWCA
01.2021 - 01.2023
Associates Degree -
Moraine Valley College
High School Diploma -
Dwight D. Eisenhower
Bachelors Degree - Criminology
DePaul University