Wendy Simmons-Kehoe
Hermiston,OR
Summary
Dynamic and results-driven professional with extensive experience at Starbucks Coffee Company, excelling in conflict management and operational production oversight. Proven track record in enhancing customer satisfaction and implementing effective inventory control systems, leading to reduced waste and improved efficiency. Adept at training staff and fostering a motivated team environment.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
20
20
years of professional experience
Work History
General Manager of Food Service
Cazier Enterprises; AKA Subway(Hermiston Plaza)
10.2025 - Current
- Directed daily operations to ensure adherence to food safety standards and quality control.
- Implemented staff training programs to enhance service efficiency and customer satisfaction.
- Developed inventory management processes to optimize stock levels and reduce waste.
- Analyzed sales trends to adjust menu offerings and improve profitability.
- Cultivated positive relationships with suppliers to negotiate favorable terms and maintain quality supplies.
- Established performance metrics to evaluate employee productivity and drive continuous improvement initiatives.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Shift Supervisor
Starbucks Coffee Company
05.2018 - 08.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Supervised ongoing daily production phases.
Executive Kitchen Manager
Last Chance Tavern
06.2013 - 04.2018
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Motivated staff to perform at peak efficiency and quality.
- Hired and managed entire kitchen staff.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Purchased food and cultivated strong vendor relationships.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Assistant Kitchen Manager
Midway Bar and Grill
10.2009 - 10.2013
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Assistant Store Manager
Huwe,s Has It All/Circle K-Devin Oil
05.2006 - 09.2009
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
No Degree -
Blue Mountain Community College
Hermiston, OR06-2009
No Degree -
Blue Mountain Community College
Hermiston, OR06-2009
Skills
- Operations management
- Cost control
- Scheduling and rostering
- Team development
- Customer service
- Quality control
- Cost controls
- Catering coordination
- Supply ordering and management
- Inventory management
Timeline
General Manager of Food Service
Cazier Enterprises; AKA Subway(Hermiston Plaza)
10.2025 - Current
Shift Supervisor
Starbucks Coffee Company
05.2018 - 08.2024
Executive Kitchen Manager
Last Chance Tavern
06.2013 - 04.2018
Assistant Kitchen Manager
Midway Bar and Grill
10.2009 - 10.2013
Assistant Store Manager
Huwe,s Has It All/Circle K-Devin Oil
05.2006 - 09.2009
No Degree -
Blue Mountain Community College
No Degree -
Blue Mountain Community College