Wendy Smith
Anniston ,AL
Summary
Dynamic Assistant Manager at Pic N Sav with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in money handling and team leadership, I successfully resolved customer concerns and improved service consistency, leading to a notable increase in positive shopping experiences. Committed to fostering collaboration and driving results.
Overview
1
1
Certification
Work History
Assistant Manager
Pic N Sav
- Supervised daily store operations to support customer service, merchandising, and cash handling.
- Assisted with opening and closing procedures, ensuring sales floor readiness and security compliance.
- Trained new associates on register accuracy, stocking standards, and store policies.
- Monitored inventory levels and coordinated restocking to maintain product availability.
- Resolved customer concerns promptly to maintain positive shopping experience and service consistency.
- Supported scheduling and task assignments to balance workflow and staffing needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
High School Diploma -
Alexandria
Anniston, AL05-1991
Skills
Customer service
Money handling
Team leadership
Decision-making
Task delegation
Certification
Serve safe
Timeline
Assistant Manager
Pic N Sav
High School Diploma -
Alexandria