Wendy Solorzano
San Pedro,CA
Summary
Healthcare administrative professional with extensive experience in supporting nursing leadership and interdisciplinary teams. Proven expertise in Kronos workforce management and operational reporting, driving efficiency and compliance in dynamic environments. Bilingual in English and Spanish, enhancing communication and care coordination across diverse populations.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Senior Administrative Associate
Providence Little Company of Mary Medical Center
San Pedro, United States
08.2021 - Current
- Provide high-level administrative support to Nurse Managers, Nursing Supervisors, and department leadership.
- Managed Kronos workforce activities, ensuring accurate cost transfers, registry hours, shift swaps, staffing adjustments, and payroll-related functions.
- Compiled and prepared monthly operational reports, staffing data, and productivity metrics to inform leadership decisions.
- Coordinated inventory management and monitored supply levels, ensuring uninterrupted unit operations and timely access to necessary resources.
- Serve as Daisy Award Coordinator, facilitating employee recognition initiatives and maintaining program documentation.
- Collaborate with interdisciplinary teams to complete special projects and departmental improvement initiatives.
- Conduct hand hygiene audits and support hospital compliance initiatives focused on patient safety and quality outcomes.
- Maintain confidentiality and ensure compliance with HIPAA and organizational policies.
Office Supervisor
San Pedro Ear, Nose & Throat
San Pedro, United States
09.2016 - Current
- Recruited, onboarded, and trained administrative staff, overseeing their performance and development.
- Directed daily front-office operations for a busy specialty practice.
- Scheduled surgical procedures and coordinated insurance authorizations and pre-certifications.
- Managed patient communications and provider correspondence, contributing to high levels of patient satisfaction.
- Implemented workflow enhancements that streamlined processes and increased office productivity.
- Ensured compliance with regulatory requirements and patient privacy standards.
Education
Certificate - Medical Assisting and Front Desk Management
Educorp Career College
Long Beach, California, United States06-1998
High School Diploma -
Reid High School
Long Beach, CA06-1996
Skills
- Healthcare management
- Kronos workforce suite
- Patient registration
- Billing and insurance
- Surgical oversight
- Regulatory compliance
- Auditing processes
- Process improvement
- Data analysis
- Inventory management
- Documentation management
- Record keeping practices
- Operational support
- Microsoft Office proficiency
- Organizational skills
- Talent acquisition
- Safety leadership
- Care coordination
- Workforce metrics
- Healthcare communication
- Administrative skills
- Healthcare administration knowledge
- Clinical operations oversight
- Healthcare multitasking
- Patient care coordination
Certification
CPR Certified
Languages
- English, Intermediate
- Spanish, Intermediate
Personal Information
Title: Senior Administrative Associate
Awards
- Recognized for exceptional organizational abilities, strong communication skills, and maintaining compliance with HIPAA regulations while managing multiple priorities in fast-paced healthcare environments.
- Implemented workflow enhancements that improved efficiency and optimized office productivity.
Timeline
Senior Administrative Associate
Providence Little Company of Mary Medical Center
08.2021 - Current
Office Supervisor
San Pedro Ear, Nose & Throat
09.2016 - Current
Certificate - Medical Assisting and Front Desk Management
Educorp Career College
High School Diploma -
Reid High School