Wendy Spencer
Fort Worth,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Hygiene Coordinator
Stone Ranch Dental
Hurst, TX
05.2024 - Current
- Scheduling, developing, maintaining, and coordinating a dental hygiene schedule.
- Greeting patients, answering questions, and helping patients learn how to take care of their teeth and gums.
- Handling payments, printing statements, and updating patient information.
- Verifying insurance coverage and benefits, and assisting patients with understanding their insurance.
- Maintaining a recall system to ensure patients have regular hygiene appointments.
Front Desk Receptionist
Henegar Dental
Irving, TX
05.2023 - 04.2024
- Welcoming patients in and providing excellent customer service.
- Making and canceling appointments based on patient preferences.
- Using insurance verification forms to get a full overview of a patient's insurance.
- Maintaining patient records, processing payments.
- Charting and planning dental treatment.
Account Manager
Trinity Family Dental
Euless, TX
06.2014 - 05.2023
- Verifying insurance, sending claims, and appeals.
- Running daily, monthly and yearly reports.
- Checking in and out patients.
- Making appointments, taking payments, answering phones.
- Auditing accounts, sending collections letters and collection calls.
- Treatment planning and presenting to patients.
- Ordering supplies and keeping up with invoices for the office.
Education
Dental Assistant
Concorde Career College
Arlington, TX10.2009
Skills
Verifying insurance, sending claims and claim appeals, checking in and out patients, making appointments for new and existing patients, taking payments, answering phones, auditing patients' accounts, sending collection letters, making collection calls, putting in treatment plans, and presenting them to patients, dental software proficiency, oral hygiene education, cleaning and sanitation, dental charting, patient relationship building, dental terminology, multitasking, problem-solving abilities, professionalism, time management abilities, updating records, and ordering supplies
Timeline
Hygiene Coordinator
Stone Ranch Dental
05.2024 - Current
Front Desk Receptionist
Henegar Dental
05.2023 - 04.2024
Account Manager
Trinity Family Dental
06.2014 - 05.2023
Dental Assistant
Concorde Career College