Wendy Spencer
The Mail Room
Landrum,South Carolina
27
years of professional experience
Dedicated client service representative with a proven track record in customer support, problem-solving, and effective communication. Committed to enhancing customer satisfaction and streamlining processes to drive impactful results.
Work History
Client Service Representative
2 Years 8 Months- Managed client inquiries and resolved issues efficiently to enhance customer satisfaction.
- Provided product information and recommendations, ensuring clients received tailored solutions.
- Collaborated with team members to improve workflow processes and enhance service delivery.
- Documented client interactions accurately using CRM software to maintain comprehensive records.
Client Relationship Manager
21 Years 2 Months- Developed strategic initiatives to enhance customer satisfaction and loyalty.
- Cultivated strong client relationships through effective communication and personalized service.
- Implemented process improvements that streamlined client onboarding and follow-up procedures.
- Led training sessions for staff on best practices in client engagement and relationship management.
- Mentored junior team members, fostering professional growth and enhancing team performance.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
- Implemented strategies for client retention, resulting in increased repeat business and referrals.
Assistant Teacher
2 Years 10 Months- Collaborated with lead teacher to develop and implement lesson plans tailored to student needs.
- Assisted in classroom management, fostering a positive learning environment for diverse learners.
- Supported assessment activities, ensuring accurate documentation of student progress and achievements.
- Facilitated small group instruction, enhancing individualized learning experiences for students.
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Provided one-on-one and group-based learning support focused on student progress.
Education
High School Diploma
Skills
Customer support
Payment processing
Call center experience
Customer focus
Timeline
Client Service Representative
The Mail Room
04.2023 - 12.2025Read More
Client Relationship Manager
Bonnie Brae Veterinary Hospital
08.2001 - 10.2022Read More
Assistant Teacher
District One Schools, Holly Springs Motlow Elementary School
08.1998 - 06.2001Read More
Polk Central High School
High School Diploma
Read More