Wendy Tanner
West Grove,PA
Summary
Retired Medical Officer Manger seeking part-time front desk receptionist position. Knowledgeable in scheduling, records and front desk management. Works productively with diverse personalities and experienced in busy clinical settings
Overview
19
19
years of professional experience
Work History
Membership Specialist
Sage YMCA
02.2022 - 04.2023
- Enhanced membership retention by developing strong relationships with members and understanding their preferences.
- Helped to streamline the membership application process, and program registrations.
- Provided training for new Membership Specialists, ensuring consistency in customer service standards across the depart and work with other departments
- Increased member satisfaction by providing exceptional customer service and addressing their needs promptly.
- Collaborated with other departments to provide seamless support for all member-related inquiries and issues.
Office Manager/Receptionist
Center Star Family Practice
11.2003 - 04.2019
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
Skills
- Effective Communication
- Relationship Building
- Adaptability
- Organizational Skills
- Multitasking
- Customer Service
- Time Management
References
References available upon request.
Timeline
Membership Specialist
Sage YMCA
02.2022 - 04.2023
Office Manager/Receptionist
Center Star Family Practice
11.2003 - 04.2019
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