Wendy Taveras
Altamonte Springs,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Disabled Veterans
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and improving overall user experience.
Warehouse Worker
Amazon
09.2019 - 08.2023
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
Customer Service Representative
TeleTech Holdings
03.2017 - 08.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Certificate - Nursing
Professional Academy of Health
Kissimmee, FL06.2008
High School Diploma -
Poinciana High School
Kissimmee, FL05.2007
Skills
- Consultative Sales
- Account Updating
- Information Security
- Data Collection
- Data Entry
- Appointment Scheduling
- Call Management
- Complaint Resolution
- Scheduling
- Product Knowledge
- Customer Relations
- Customer Service
- Microsoft Outlook
- Active Listening
- Critical Thinking
- Call Center Operations
- Order Fulfillment
- Warehousing Functions
- Order Processing
- Problem-Solving Abilities
Timeline
Customer Service Representative
Disabled Veterans
09.2023 - Current
Warehouse Worker
Amazon
09.2019 - 08.2023
Customer Service Representative
TeleTech Holdings
03.2017 - 08.2020
Certificate - Nursing
Professional Academy of Health
High School Diploma -
Poinciana High School
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