Wendy Tennant
Reader,WV
Summary
Dedicated Medical Assistant and Mental Health Technician with a proven track record at Hillcrest/OVMC, enhancing patient well-being and streamlining healthcare processes. Expert in HIPAA compliance and patient scheduling, I excel in compassionate care, significantly improving patient experience. Skilled in both administrative and direct patient support, I embody efficiency and empathy in healthcare.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Hillcrest/OVMC
09.2016 - 10.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collect drug screens.
- Complete prior Authorizations with insurance companies.
Mental Health Technician
Hillcrest/OVMC
04.2012 - 10.2016
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Mental Health Technician
Northwood Heath Systems
08.2006 - 04.2012
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Did daily billing
Education
Phlebotomy
West Virginia Northern Community College
New Martinsville, WVShadyside High School
Shadyside, OH05.2005
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital signs monitoring
- Phlebotomy
- Maintaining confidentiality
- Compassionate caregiver
Certification
CPT certified
Timeline
Medical Assistant
Hillcrest/OVMC
09.2016 - 10.2019
Mental Health Technician
Hillcrest/OVMC
04.2012 - 10.2016
Mental Health Technician
Northwood Heath Systems
08.2006 - 04.2012
Phlebotomy
West Virginia Northern Community College
Shadyside High School
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