Wendy Trejo
Fairfax,VA
Summary
Consistently recognized employee for leadership and high service levels impacting project successes. Skilled at problem solving, conflict resolution, and encouraging teamwork. Knowledgeable in providing friendly customer service to clients and fellow professionals. Currently seeking to gain more experience and apply expertise in a new professional and challenging position.
Overview
6
6
years of professional experience
Work History
Counter Salesperson
Tw Perry
08.2021 - 03.2024
- Increased customer satisfaction by providing personalized service and product recommendations.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Participated in ongoing training programs to stay current on industry trends and enhance product knowledge.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
- Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
- Answered telephone calls to offer information and promote business products.
- Answered customer questions about products and services
- Engaged in friendly conversation with customer to better uncover individual needs.
Fulfillment
Target
10.2017 - 12.2023
- Interact with guests in a friendly and knowledgeable way
- Receive and review new orders, locate requested merchandise and promptly initiate processing
- Cross-train new associates on essential job functions and procedures, including picking and filling orders for all warehouse products
- Prepare and organize packages, containers and pallets with correct merchandise counts
- Inspect physical condition of warehouse and equipment and implement any repairs, improvements or replacements as necessary
- Label products, rotate stock and front merchandise for appealing display
- Develop plan-o-grams and layouts that maximize sales
- Transport merchandise to the sales floor and replenish out of stock and low stock items
- Move merchandise using forklifts, pallet jacks and hand trucks
- Update pricing by changing labels and signage for short-term promotions and final clearances
- Keep warehouse areas safe for all employees with proper storage and maintenance of machinery, tools and supplies.
Education
High School Diploma -
Manual Arts High School
01.2012
Skills
- Fluent in English and Spanish
- Excellent Communication Skills
- Answering Calls, Documenting
- Strong Work Ethic
- Organizational and Problem Solving Skills
- Learning/Adaptability Skills
- Clam and Professional Under Pressure
- Leadership
- Reliable
- Teamwork
- Register Opening and Closing
- Payment Processing
Timeline
Counter Salesperson
Tw Perry
08.2021 - 03.2024
Fulfillment
Target
10.2017 - 12.2023
High School Diploma -
Manual Arts High School
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