Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wendy Villa

Chicago,IL

Summary

Equipped with strong abilities, willingness to learn, and excellent communication skills. Assured to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Pharmacy Technician

Walgreens
08.2022 - 03.2025
  • Accurately filled and labeled prescriptions under the supervision of a licensed pharmacist, ensuring compliance with HIPAA and state pharmacy laws.
  • Provided excellent customer service by assisting patients with prescription pick-up, insurance inquiries, and medication questions.
  • Processed insurance claims and resolved third-party billing issues to minimize patient costs and delays.
  • Ensured cleanliness and organization of the pharmacy workspace, adhering to safety and sanitation standards.
  • Handled cash register transactions and balanced drawers accurately at the end of shifts.
  • Educated patients on medication usage, potential side effects, and proper storage when appropriate.
  • Implemented workflow improvements that streamlined prescription processing times for better service delivery.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Sales Associate/Cashier

Kohls Department Store
07.2021 - 06.2022
  • Delivered exceptional customer service by implementing the '5 Step Great Program' to enhance client interactions.
  • Implemented cash handling protocols to maintain financial integrity and operational efficiency.
  • Organized assigned department to ensure neatness and presentable.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Associates in Science Degree - Medical Assisting

Malcolm X College
Chicago
09.2026

High School Diploma -

Aspira Business And Finance
Chicago
06-2021

Skills

  • Adaptability
  • Relationship building
  • Strong Communication
  • Customer Service
  • Confidentiality and HIPAA
  • Workflow optimization
  • Problem-solving skills
  • Time management
  • Teamwork and collaboration

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Pharmacy Technician

Walgreens
08.2022 - 03.2025

Sales Associate/Cashier

Kohls Department Store
07.2021 - 06.2022

Associates in Science Degree - Medical Assisting

Malcolm X College

High School Diploma -

Aspira Business And Finance