Wendy Voegtle

• Packaged and labeled baked goods with accurate descriptions and ingredients.
• Complied with health and safety codes to protect staff and customers.
• Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
• Resolved customer concerns with positive approach and constructive strategies.
• Coordinated food deliveries to guarantee timely arrival of supplies.
• Produced consistently high-quality baked goods for customers.
• Managed customer service operations, including taking orders and resolving complaints.
• Trained and supervised new employees on bakery operations and procedures.
• Operated and maintained bakery equipment, including ovens and mixers.

• Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
• Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
• Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
• Helped customers locate ideal menu items by listening to needs and recommending specific products or services.

• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

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