Wendy Waldrum
Flint
Summary
Enthusiastic sales professional with 8+ years of experience in healthcare and 1 year in the real estate industry, specializing in client relationship management, admissions, and marketing. Committed to driving referrals and optimizing client engagement through effective communication and personalized service. Skilled in managing multiple accounts, collaborating with cross-functional teams, and utilizing tools to enhance sales performance. Committed to leveraging expertise to achieve sales goals and foster long-term partnerships.
Overview
22
22
years of professional experience
Work History
Director of Agent Services/Listing Specialist
Keller Williams Realty
Tyler
10.2024 - Current
- Manage multiple client accounts simultaneously, ensuring timely updates and optimizations of their listings
- Collaborate with cross-functional teams including marketing, design, and sales to create effective listing strategies
- Participate in team meetings or brainstorming sessions for new ideas on improving listing quality
- Optimize product listings by writing compelling and persuasive descriptions, highlighting key features and benefits
- Assist with administrative tasks such as filing, data entry, and document preparation
- Respond to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Manage social media accounts, including content creation, scheduling, and monitoring of posts
Diagnostician Clerical Assistant
Tyler ISD
Tyler
08.2024 - 12.2024
- Assisted diagnostic personnel with clerical duties.
- Processed 'Notice of ARD' forms by completing the form, mailing to parents, sending ARD reminder notices to parents, verbal communication with parents and documentation of contact efforts.
- Distributed feedback sheets to teachers, collect the data, and file.
- Maintained folders in the correct order as mandated by district guidelines as per supervisor's directions.
- Audited folders for home language survey, reports, and other records.
Clinical Liaison Admissions Coordinator
Meadow Lake Senior Living Community
Tyler
03.2019 - 09.2021
- Strived to achieve facility census goals on a daily basis
- Performed as a liaison between the company and the outside community
- Established rapport, credibility, and integrity with existing accounts and pending prospects
- Processed new referrals and website inquiries in a efficient manner
- Executed pre-certifications, insurance verifications and data input with regard to referral tracking
- Provided pertinent clinical information to insurance companies for initial pre-certification of rehab stay in a timely manner
- Performed as the Admissions Coordinator
- Remained in state compliance
- Performed daily in the Point Click Care Program
Admissions Coordinator/Marketer
Greenbrier Nursing & Rehabilitation Center
Palestine
08.2013 - 11.2018
- Obtained referral information from telephone and walk-in inquiries, including complete clinical and financial information necessary for admission committee approval
- Ensured financial verification is accurate and complete before the patient is admitted to the Center
- Conducted professional tours utilizing Center clinical personnel as assistance in gaining family commitment to admit to the Center
- Completed the admission process from start to finish
- Emphasized financial arrangements and responsibilities
- Developed relationships with referral sources and continued to build rapport with new and current community partners
- Proficient in working with the Point Click Care program
Account Executive
Crown Home Health
Palestine
09.2012 - 08.2013
- Responsible for developing referrals for home health services by building relationships with primary care physicians, skilled nursing homes and facilities, and assisted living care centers
- Educated senior citizens regarding Medicare options and healthy aging at home
- Built rapport with all referral sources
- Educated physicians, nursing and staff regarding what home health services offer
- Developed and implemented marketing strategies to promote home health care services
- Identified target markets and conducted market research to understand customer needs and preferences
- Organized and attended networking events, conferences, and trade shows to promote home health care services
- Established relationships with healthcare professionals, hospitals, nursing homes, and community organizations to generate referrals
- Collaborated with the sales team to develop effective sales strategies for acquiring new clients
Sales Representative
Dogwood Monument Company
Palestine
10.2010 - 09.2012
- Led monument and casket sales to retail and wholesale customers by phone and in person
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Promptly responded to general inquires
Life Skills Teachers Aide
Westwood Independent School District
Palestine
08.2009 - 06.2010
- Assisted with teaching special needs students and behavior management
- Reinforced daily life skills, language and communication concepts
- Monitored students in normal classes and facilitated communication between the special education teacher and mainstream teachers
Leasing Consultant
Villas of Highpointe
Lewisville
08.2003 - 07.2005
- Established rapport with residents and provided grade A personalized customer service while maintaining positive resident relations
- Conducted tours of the property and units
- Completed daily follow up with prospective tenants
- Prepare and execute leasing forms and collect appropriate payments
Education
High School Diploma -
Westwood High School
Palestine, TX12.1996
Skills
- Customer relationship management
- Effective communication
- Relationship building
- Rapport establishment
- Marketing
- Multitasking
- Customer service
- Team collaboration
Timeline
Director of Agent Services/Listing Specialist
Keller Williams Realty
10.2024 - Current
Diagnostician Clerical Assistant
Tyler ISD
08.2024 - 12.2024
Clinical Liaison Admissions Coordinator
Meadow Lake Senior Living Community
03.2019 - 09.2021
Admissions Coordinator/Marketer
Greenbrier Nursing & Rehabilitation Center
08.2013 - 11.2018
Account Executive
Crown Home Health
09.2012 - 08.2013
Sales Representative
Dogwood Monument Company
10.2010 - 09.2012
Life Skills Teachers Aide
Westwood Independent School District
08.2009 - 06.2010
Leasing Consultant
Villas of Highpointe
08.2003 - 07.2005
High School Diploma -
Westwood High School