Hi, I’m
Wendy Young
Table Games Supervisor
Lake Charles,LA
Summary
Seasoned supervisor in gambling services with background in overseeing operations and personnel within casino environments. Skilled in staff training, customer service excellence, and compliance management. Demonstrated ability to enhance team performance and guest satisfaction through effective leadership and process improvements. Successfully increased operational efficiency and maintained high standards of service quality in previous roles.
Overview
30
years of professional experience
Work History
Horseshoe CasinoWestlake, LA
Casino Floor Supervisor
11.2022 - 02.2025
Job overview
- Addressed player inquiries regarding rules, payouts and other related matters.
- Kept all games in compliance with casino and gaming standards.
- I ran the pencil.
- Temporarily ran the casino floor
Golden Nugget CasinoLake Charles, LA
Table Games Dual Rate Dealer
11.2015 - 02.2022
Job overview
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Ensured security for all monies exchanged during a shift.
Isle of Capri CasinoWestlake, LA
Casino Dual Rate Dealer
12.2006 - 11.2013
Job overview
- Adhered strictly to all security protocols relating to cash handling procedures.
- Actively participated in team meetings aimed at improving customer satisfaction levels.
- Compiled daily reports on chip inventory, table drop and fill activity, player ratings.
Harrah's CasinoLake Charles, LA
Executive Casino Host
01.2003 - 09.2005
Harrah's CasinoJoliet, IL
Table Games Dealer
06.1995 - 05.2005
Job overview
- Verified patron identification to confirm legal age for gambling activities.
Harrah's CasinoLake Charles, LA
Marketing Coordinator
06.2002 - 12.2003
Job overview
- Assisted with development of lead generation plans with targeted prospects, measures and objectives.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
Education
Reed High SchoolSparks, NV
High School Diploma
06-1992
Skills
- Game compliance
- Player engagement
- Chip inventory management
- Cash handling
- Conflict resolution
- Customer service
Accomplishments
- I won The Chairman's award for Superior External Guest Service.
- I won The Caesar's Founders Award
Timeline
Casino Floor Supervisor
Horseshoe Casino
11.2022 - 02.2025
Table Games Dual Rate Dealer
Golden Nugget Casino
11.2015 - 02.2022
Casino Dual Rate Dealer
Isle of Capri Casino
12.2006 - 11.2013
Executive Casino Host
Harrah's Casino
01.2003 - 09.2005
Marketing Coordinator
Harrah's Casino
06.2002 - 12.2003
Table Games Dealer
Harrah's Casino
06.1995 - 05.2005
Reed High School
High School Diploma
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