Wendy Bestpitch
Demorest,GA
Summary
Experienced Customer Service Manager with a solid background in customer relations and service operations. Recognized for exceptional problem-solving and communication skills, leading to successful resolution of escalated issues. Ability to develop and implement strategies that significantly improve customer satisfaction and team performance. Committed to fostering a collaborative team environment that supports organizational objectives.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Manager
Zaxby's
Clarkesville, GA
09.2015 - Current
- Manage store opening and closing procedures
- Insure proper food handling procedures
- Complete weekly employee and management schedules
- Complete inventory check lists and order supplies
- Set up and manage hiring websites and profiles
- Conduct interviews and complete hiring process including: entering personal information for wages and taxes, oversee pre-employment drug screenings, providing uniforms and scheduling training
- Maintain administrative duties including: employee files, truck order logs, employee warning and termination paperwork and Health department and Corporate inspection files
- Schedule, organize and lead team meetings
- Train new employees according to position
- Inspect store and employees to insure both meet health code and Corporate standards
- Manage shifts, count money drawers, bank deposits and complete discount checklist
General Manager
Zaxby's
Gainesville, GA
06.2019 - 09.2022
- Managed all store operations, focusing on labor percentages and service speed.
- Oversaw quality of food and service to enhance guest satisfaction.
- Scheduled and trained 40 to 50 employees to maintain high performance.
- Coordinated supply truck orders to ensure inventory availability.
- Maintained daily operations in a high-volume environment, ensuring efficiency.
- Achieved high scores on inspections through rigorous quality control measures.
Shift Manager
Wendy's
Clarkesville, GA
09.2013 - 07.2015
- Completed all tasks associated with store opening and closing procedures.
- Trained team members to enhance operational efficiency.
- Maintained accurate inventory counts and temperature logs during shifts.
- Counted cash tills, safe, and deposits, logging results into system.
- Demonstrated proficiency in all store positions, including grill operator and sandwich maker.
- Executed front of house operations and drive-thru service with precision.
Cashier and Scan Coordinator
Ingles
Clarkesville, GA
10.2011 - 07.2013
- Processed customer payments through various methods including credit/debit cards and checks.
- Received vendor merchandise using handheld scanner for efficient inventory management.
- Executed price change batches in computer systems and updated corresponding price tags.
- Created sale item signage for all departments to enhance visibility.
- Updated pricing system based on company emails regarding item number or price changes.
Quality Control Inspector
Scovill Fasteners
Clarkesville, GA
12.2010 - 07.2011
- Executed thorough inspections and accurately logged items with measuring tools.
Promptly notified machine operators of tests that did not meet specifications. - Inspected fasteners for defects using precision measurement tools
- Documented inspection results and maintained quality control records
- Monitored production processes to ensure quality standards were met and documented results of inspections.
Cashier
Ingles Supermarket
Cornelia, Georgia
01.2009 - 10.2010
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service to enhance shopping experience for patrons.
Owner/Operator
Little Angels In Home Daycare
Demorest, GA
01.2006 - 04.2009
- Managed day to day operations of in home daycare
- Developed and implemented educational activities for children.
- Created a nurturing atmosphere promoting social and emotional growth.
Lab tech
Global Tech Industries Group Inc.
Cornelia, Georgia
07.2002 - 12.2005
- Maintained accurate records of experiments and test results for quality assurance purposes.
- Conducted new product development initiatives to drive expansion.
- Collected burn room data for comprehensive analysis of product performance.
- Adhered to precise mixing formulas to guarantee product accuracy.
Assistant Store Manager
Movie Gallery
Cornelia, GA
05.2001 - 07.2002
- Processed movie rental transactions, ensuring accuracy in record-keeping.
- Established customer accounts to improve service accessibility.
- Scanned inventory for efficient tracking and management.
- Executed opening and closing procedures, including secure bank deposits.
- Trained new employees on company policies and customer service standards.
Education
Associates - Criminal Justice
North Georgia Technical College
Clarkesville, GA06.2010
Skills
- Computer operation and literacy
- Customer service and inquiry handling
- Clerical and administrative experience
- Store and restaurant management
- Technical proficiency
- Windows and Microsoft Office
- Food preparation and safety
- Supervision and leadership
- Micros and POS systems
- Cashiering and cash handling
- Word processing and typing
- Grocery store operations
- Cooking and catering
- Phone etiquette and communication
- Inventory control and quality inspection
- Data interpretation and basic math
Certification
• General Manager Certified, 01/01/20, Present
• Certified Manager, 06/01/18, Present
• Driver's License
• Food Safety Certification 2023
• Certified Manager, 06/01/18, Present
• Driver's License
• Food Safety Certification 2023
Timeline
General Manager
Zaxby's
06.2019 - 09.2022
Assistant Manager
Zaxby's
09.2015 - Current
Shift Manager
Wendy's
09.2013 - 07.2015
Cashier and Scan Coordinator
Ingles
10.2011 - 07.2013
Quality Control Inspector
Scovill Fasteners
12.2010 - 07.2011
Cashier
Ingles Supermarket
01.2009 - 10.2010
Owner/Operator
Little Angels In Home Daycare
01.2006 - 04.2009
Lab tech
Global Tech Industries Group Inc.
07.2002 - 12.2005
Assistant Store Manager
Movie Gallery
05.2001 - 07.2002
Associates - Criminal Justice
North Georgia Technical College