Summary
Overview
Work History
Education
Skills
Timeline
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WENDY C. COLLINS

Chicago,IL

Summary

Results-driven Operations and Administrative professional with over a decade of experience in office management, operations process optimization, and fostering human capital development. Adept at leveraging leadership-oriented administrative, communication, problem-solving, and organizational skills to drive efficiency and enhance operational excellence.

Overview

20
20
years of professional experience

Work History

Senior Operations Manager

UCHICAGO IMPACT
07.2023 - Current
  • Supervised the Associate Operations Manager, ensuring seamless workflow and performance optimization.
  • Led the preparation and organization of billing information, budget projections, and collections efforts.
  • Collaborated cross-functionally with stakeholders including vendors, finance, HR, and IT to refine operational systems.
  • Cultivated client relationships by providing clarity on contracted services and ensuring streamlined service setup.
  • Spearheaded the maintenance of client and consultant records, ensuring data accuracy and compliance.
  • Developed and enhanced communication systems and collaboration processes to support team cohesion.
  • Supported Finance with various tasks including reconciliation, aging reports, and transitioning to new financial systems.

Operations Manager

UCHICAGO IMPACT
07.2017 - 06.2023
  • Implemented DocuSign, resulting in a 99% contract execution rate by the end of the 1st Quarter.
  • Managed and empowered the Operations Assistant to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Maintained and optimized Impact Client Databases in collaboration with unit Directors and Finance to preserve its efficiency.
  • Facilitated quarterly client invoicing and supported Finance with budget monitoring and reconciliation.
  • Assisted in updating Financial & Employee Handbooks and Onboarding processes, contributing to organizational compliance.
  • Improved operational efficiency through strategic purchasing and process enhancements.


Operations Assistant

UCHICAGO IMPACT
11.2014 - 06.2017
  • Established an onboarding process for new STEP trainers, enhancing organizational efficiency and effectiveness.
  • Managed materials procurement and logistics for training sessions, ensuring seamless operations.
  • Administered trainer-calendaring spreadsheets, facilitating streamlined tracking and invoicing processes.
  • Facilitated client communications and supported collection efforts for outstanding invoices.
  • Conducted research and implemented enhancements to client databases and operational spreadsheets.
  • Fostered positive client relationships through proactive communication and support.
  • Managed day-to-day department operations with effective workflow coordination.

Office Services Assistant

MF GLOBAL INC.
05.2004 - 11.2011
  • Resolved customer inquiries and complaints, ensuring high-quality service delivery.
  • Supervised customer service employees and maintained quality standards and deadlines.
  • Managed record storage and facilitated retrieval processes, ensuring organizational efficiency.
  • Assisted with reception duties and operated communication systems effectively.
  • Organize or perform activities associated with shipping, receiving, distribution, and transportation.

Education

Bachelor of Science - Organizational Behavior Studies

NORTHWESTERN UNIVERSITY
Chicago
01.2018

Completed coursework towards a BS in Education -

NORTHWESTERN UNIVERSITY
01.2001

Skills

  • Procedure optimization
  • Process Improvements
  • Customer Relations
  • Data Management
  • Operations Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Microsoft Office, Google Suite, Mondaycom

Timeline

Senior Operations Manager

UCHICAGO IMPACT
07.2023 - Current

Operations Manager

UCHICAGO IMPACT
07.2017 - 06.2023

Operations Assistant

UCHICAGO IMPACT
11.2014 - 06.2017

Office Services Assistant

MF GLOBAL INC.
05.2004 - 11.2011

Bachelor of Science - Organizational Behavior Studies

NORTHWESTERN UNIVERSITY

Completed coursework towards a BS in Education -

NORTHWESTERN UNIVERSITY

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